Client Program Leader (CPL)

Responsibilities

• Build and sustain trusted relationships with municipalities, special districts, public works departments, utility authorities, and regional water/wastewater providers.
• Maintain a strong local presence through regular in-person client engagement.
• Lead proactive client feedback efforts to support high satisfaction, long-term partnerships, and continuous improvement.
• Serve as an escalation point for client concerns and help drive timely resolution.
• Develop and maintain a long-term growth vision for the Utah market, supported by annual goals and action plans.
• Lead Client Action Planning to deepen relationships, understand client needs, and expand AE2S service offerings.
• Stay informed on Utah funding trends, regulatory and permitting requirements, legislative developments, and infrastructure initiatives.
• Support strategic decisions around staffing, office presence, technical resources, and market positioning.
• Identify and prioritize opportunities aligned with client needs and AE2S strategy.
• Maintain visibility into the Utah sales pipeline, opportunity tracking, and forecasting.
• Support Go/No-Go decisions, capture planning, proposal strategy, and pursuit positioning.
• Collaborate with AE2S technical, operations, and practice leaders to align services with client needs.
• Represent AE2S at Utah-based conferences, association meetings, client events, and industry forums.
• Participate in organizations such as American Public Works Association Utah Chapter, Water Environment Association of Utah, Utah Water Users Associations, Utah City Engineers Association, and similar groups.
• Remain connected to project delivery and your area of technical or professional expertise.
• Support selected projects, programs, planning efforts, or client initiatives to stay current with client needs and AE2S service delivery.

Requirements

• Bachelor’s degree in engineering, Business Administration, or related field.
• Minimum of 8+ years of experience in leadership within the engineering industry.
• Experience in consulting, utility management, public works, special district leadership, or public infrastructure programs.
• Background in one or more of the following areas:
• Water supply, storage, treatment, and distribution
• Wastewater collection and treatment
• Stormwater, flood management, or water resources
• Capital improvement planning or utility infrastructure delivery
• Program management, funding strategy, permitting, or public-sector infrastructure planning
• Demonstrated ability to build trusted relationships with municipal, utility, special district, public works, or public-sector decision makers.
• Experience identifying client needs, shaping project or program opportunities, and supporting organizational growth.
• Experience with project delivery, capital planning, proposal development, funding strategy, public procurement, or client management.
• Strong communication, strategic planning, collaboration, and relationship-management skills.
• Ability to travel within Utah for client meetings, project discussions, conferences, and industry engagement.

Qualifications

• Master’s degree in engineering, business administration, public administration, planning, construction management, or a related field.
• PE license, PMP certification, licensed water/wastewater operator credential, or other relevant professional registration or certification.
• Experience working with Utah municipalities, utilities, special districts, public works departments, or regional water/wastewater agencies.
• Experience in the Utah water, wastewater, stormwater, or environmental consulting market.
• Experience with client growth strategies, business development, client action planning, strategic account planning, or RFP/RFQ pursuits.
• Familiarity with CRM systems, opportunity tracking, project management tools, or internal performance reporting systems.

Benefits

• 100-percent paid Family Health Insurance
• 100-percent paid Employee Dental, Short- & Long-Term Disability, and Vision Insurance
• Discretionary Bonus Plan
• Employee Stock Ownership Plan (ESOP)
• Matching 401(k) Contributions
• Paid Time Off (PTO) Credits for Past Experience
• Paid Parental Leave
• Wellness Program