Client Services Program Manager

Responsibilities

• Creates reporting formats and delivers reports to key clients.
• Creates reporting formats and delivers reports to internal management team, including the Department Managers, Product Managers, Data Center Sr. Vice President and the Products Solution President, related to the performance of key Client accounts.
• Establish with Product Managers and Department Managers key metric objectives, and coordinate with cross-functional team members to achieve such objectives.
• Run production meetings with cross-functional team, consisting of Customer Service, Scheduling, Material Planning, Purchasing, Logistics and Manufacturing.
• Resolve problems related to logistics, customer service and support.
• Understand and recommend improvements to Department Managers to achieve objectives for key metrics.
• Escalate issues in operations that will detrimentally affect client satisfaction to respective Department Managers.
• Key internal contact for clients, providing white glove service and support.

Qualifications

• 4-year college degree in any discipline or equivalent work experience.
• Minimum of 8 years of working experience.
• 4 to 8 plus years of Supervisory/Leadership position in Customer Service is preferred.
• 4 to 8 plus years of project management experience.
• Excellent oral and written communications skills.
• Some travel to meet with clients and some travel to overseas manufacturing facilities when necessary.
• Advanced/Expert level of MS Excel; proficient usage of additional MS Office Products (Word, PowerPoint, Outlook, and Teams).
• Power BI knowledge a plus.