Client Program Lead
International Scholarship and Tuition Services, Inc. (ISTS) · Nashville, TN · 2 mo ago
RemoteRemoteInformation TechnologyFull-time
What You’ll Do
- Manage the full lifecycle of programs for a client, ensuring accurate and timely execution
- Configure program rules, workflows, and system setups to meet client requirements
- Monitor program activity, track issues, and drive timely resolution of inquiries and tickets
- Lead regular reviews of program performance, priorities, and next steps
- Deliver reporting and support reconciliations to ensure accuracy and transparency
- Maintain strong processes, documentation, and escalation paths to support a smooth user experience
Education And Experience
- Associate's or Bachelor’s degree, or equivalent experience
- Three (3) or more years of experience in virtual customer support
- Five (5) or more years of experience in a service-driven environment
- Experience in higher education or education-related programs preferred
Knowledge, Skills, And Abilities
- Strong written and verbal communication skills
- Ability to use AI and tools to improve efficiency and workflows
- Experience with Zendesk or similar ticketing systems
- Strong technical aptitude and comfort working in configurable systems
- Basic knowledge of HTML for program configuration
- Fluency with Office 365 (Teams, Outlook, Word, Excel, PowerPoint) and SharePoint