Client Lead

About the Role

As a Group Account Director (GAD) at Noble People, you'll be at the center of our mission—unlocking client growth, solving challenges with agility, and delivering measurable results. This role calls for a commercially minded leader focused on driving revenue, expanding partnerships, and building lasting client relationships. You'll ensure our work not only exceeds expectations but creates long-term impact.

Who You Are

Executive Presence

• Confident, poised, and attentive in every room, balancing curiosity, empathy, and consideration
• High emotional intelligence with strong self-awareness and resilience
• Confident in taking swift action while remaining humble, open, and eager to learn
• A simplifier, able to break down complex challenges into clear assessments and actionable plans
• Exceptional communicator who adapts to any audience and excels at difficult conversations

Relationship Builder

• Delivers a flawless client experience—clear, proactive, and consistent communication backed by seamless execution
• Perceptive and quick to process; listens deeply, asks sharp questions, and extracts key insights
• Energized by building long-term, human-centered relationships
• Strategic and influential, indispensable in high-stakes conversations with senior and C-Suite executives

Competitive and Committed

• Commercially savvy with a relentless drive to exceed growth and revenue goals
• Shows up with energy, determination, and a growth mindset every day

Decisive and Fast

• Proactive, opinionated, and solution-oriented; anticipates challenges and acts decisively
• Confident decision-maker who leads with speed and clarity in both opportunities and challenges
• First to spot and seize opportunities, swiftly turning them into actionable plans

Essential Functions

Excellence in Client Leadership

• Deliver a flawless client experience—aligned with both business needs and client ambitions, with proactive planning, clear communication, and a shared drive to win
• Anticipate challenges and opportunities, offering swift, actionable solutions that maximize results and build trust
• Be the expert on the client's business and category, using this knowledge to shape impactful strategies and counsel with confidence
• Elevate conversations by connecting marketing efforts to broader business objectives, proving the value of media investments across the organization
• Lead bold, strategic discussions backed by creative ideas and data-driven rationale
• For new clients, own and structure onboarding to set relationships up for long-term success

Team Leadership

• Inspire and guide internal teams to deliver strategies that make Noble People's products indispensable and easy to champion at the highest levels
• Translate client goals and feedback into clear, actionable steps for internal teams
• Build strong cross-functional relationships with Strategy, Media, Activation, and Business Development teams to ensure alignment and seamless execution
• Collaborate closely with creative agency partners to align media strategy with creative vision
• Partner with Business Development on pitches and new business opportunities

Strategic Commercial Growth

• Set annual revenue, relationship, and work goals for each account, supported by quarterly action plans
• Approach every engagement with a growth mindset, identifying opportunities for incremental revenue and organic account expansion
• Prove Noble People's value by demonstrating tangible business results, winning pitches, and expanding service offerings
• Proactively upsell capabilities, expand scopes of work, and introduce innovative solutions to drive growth
• Build staff plans and fee proposals in collaboration with Product and Operations to maintain quality and maximize profitability

Requirements

• Proven client partner: Trusted and respected by clients, with a calm, confident leadership style and unwavering reliability
• Growth driver: Strong track record of retaining and expanding business, successfully growing multiple accounts simultaneously
• Industry expertise: Deep experience in account management, client services, or marketing strategy within advertising or media. Bonus points for category experience in B2B, fintech, QSR, retail, or DTC, plus familiarity with media planning, comms strategy, and buying
• Pitch leader: Skilled in partnering with sales to orchestrate, focus, and motivate teams to win new business

Benefits

• 15 PTO days per annum, plus Safe & Sick days, Personal and Birthday PTO
• Summer Fridays, Mental Health & Wellness days, and a Sabbatical Program (after 7+ years with the agency)
• Comprehensive healthcare plan for eligible employees and their families, including Medical with Telehealth/virtual care options, Dental, Vision, 401K, STD, LTD, and Life Insurance
• Cell phone reimbursement, pre-tax commuter benefits, Flexible Spending Account, and daily snacks
• Salary range: $190,000–$210,000 USD per year