Client Performance Manager I (Ready Logistics)

Job Responsibilities

• Develops and maintains strong working relationships with repossession agents, forwarders, and internal partners to support client transportation requirements.
• Serves as a key operational liaison between clients and repossession agents, proactively managing issues and minimizing the need for client escalations.
• Directly engages with clients and repossession agents to address challenges impacting contractual service delivery and transportation performance.
• Makes sure repossession agent performance meets client service level agreements, proactively communicating risks and recommending solutions to clients.
• Communicates client expectations, performance standards, and best practices to repossession agents and forwarders to ensure alignment.
• Prepares and delivers transportation performance reporting, risk insights, and service outcomes to clients, providing actionable recommendations.
• Partners with clients to onboard new repossession agents and forwarders, establishing clear transportation processes and expectations.
• Serves as the primary liaison across Client Management, Operations, and carrier partners, collaborating with Account Managers and Operations Managers to resolve issues and improve transportation outcomes.
• Proactively escalates and communicates complex risks and performance issues to clients and internal stakeholders.
• Maintains accurate documentation and client activity within Salesforce.
• Supports continuous improvement initiatives by identifying opportunities and collaborating directly with clients to enhance service delivery.

Required Experience & Specialized Knowledge & Skills

• Foundational analytical, business acumen, and customer focus skills.
• A basic understanding of business functions and industry context to support client outcomes and team objectives.
• Utilization of tools and processes to collect data to build reports and interpret findings for client and business use.
• Ability to manage multiple priorities with and without guidance.

Education/Experience Equivalency: With No Degree – 4+ years relevant experience

Compensation: USD 22.02 - 33.08 per hour

Benefits: Eligible for a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Additional benefits include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.