Client Manager I

Essential Duties and Responsibilities

• Organize regularly scheduled communications with all existing clients and internal contacts to determine how BRMS can meet their business needs.
• Review accounts on a monthly basis.
• Build strong relationships with clients’ HR teams, senior managers, and other key stakeholders.
• Manage BRMS client and benefit plan renewals from beginning-to-end with input from the Account Executive.
• Responsible for obtaining and revising necessary information on the account and completing all activity as required.
• Work on new client implementations.
• Prepare, manage, and understand and provide critical review of monthly reports.
• Ensure execution of contract and any renewal adjustments by working with finance and sales.
• Exhibit strong technical knowledge of industry, products, and compliance requirements, including plan deductibles and dates.
• Create and maintain plan documents.
• Mediate between client and carrier.
• Create and update plan documents during and after implementation.
• Create and update ID cards during and after implementation.
• Maintain PPO Network contract application and Plan Cost Reports.
• Respond to Anthem Blue Cross Utilization Management update requests.
• Appropriately escalate issues and opportunities to Upper Management as needed.
• Provide feedback to assist in the creation of performance improvement goals and development of training programs.
• Ensure proper handling of customer issues and concerns.
• Conduct ongoing training to team members to make certain the quality of service delivered to BRMS customers achieves and exceeds company and productivity standards.
• Review daily and monthly reports, transactions, and trends, and provide feedback to team members and Upper Management.

Qualifications

• High School Degree or G.E.D.; and minimum of two years experience working in a related Customer Support Role; or equivalent combination of education, training, and/or experience in self-funded employee benefits industry, which demonstrates ability to perform the outlined duties above.
• Ability to read, speak, and write effectively in English.
• Ability to interpret documents such as safety rules, memos, letters, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before customers or employees of organization.
• Ability to effectively address or resolve customer service issues within guidelines of the position.
• Ability to add and subtract, multiply and divide with 10's and 100's.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Valid, class C license in state working with no adverse driving record.