Client Manager

Responsibilities

• Hire, develop and retain front line staff, including Security Officers, Field Supervisors and Operations Managers, for small to medium-sized clients within your designated portfolio.
• Utilize Allied Universal’s AI technology, online reporting tools, and Business Intelligence Platform to monitor and analyze financial and operational metrics; drive operational efficiency by optimizing employee schedules, minimizing non-billed overtime, and supporting revenue growth, cash collections, and overall profitability.
• Oversee and maintain client performance metrics, including budget management, accounts receivable, accounts payable, and overall account health, ensuring alignment with EBITA targets.
• Build and maintain client relationships by addressing security needs, reducing risks, managing crises, and implementing effective corrective action plans; you will develop protocols, training, and response strategies that drive operational improvements and ensure client satisfaction.
• Deliver high-quality service to our clients while maintaining industry standards, company policies, and regulatory requirements.
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries.

Qualifications (must Have)

• Must possess one or more of the following:
• Bachelor's degree in criminal justice, business, or a related field with a minimum of two (2) years of professional level experience managing hourly employees in a fast-paced service organization.
• Associate’s degree in criminal justice, business, or a related field with a minimum of three (3) years of professional level experience managing hourly employees in a fast-paced service organization.
• High School diploma with a minimum of five (5) years of professional level experience managing hourly employees in a fast-paced service organization.
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending networking events).
• Minimum of two (2) years of experience driving operational goals.
• Skilled in managing a large and dispersed team that fosters teamwork, innovation, agility, client relations and achieving desired results.
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Knowledge of safety protocols and service deliverables.
• Ability to interpret financial data and use it to support decision-making; understanding of financial principles, including budgeting and financial reporting.
• Proficiency in prioritizing tasks, meeting deadlines, and managing multiple projects efficiently.
• Excellent oral and written communication skills.

Preferred Qualifications (nice To Have)

• Law enforcement, military and/or contract or proprietary security services experience.
• Experience managing a dispersed workforce in a multi-location operation.
• Experience with (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations.