Client Performance Coach

This is a Fully Remote Job 1. About Our Client:The organization operates in the automotive dealership industry, focusing on improving Fixed Operations performance. It addresses challenges in Fixed Ops data clarity by providing an AI-powered Data Intelligence Platform, proven methodologies, and expert coaching. As a remote-first software company, it combines automotive expertise with technology and data to support dealerships in achieving measurable and sustainable improvements in revenue, margins, and customer retention. 2. About the Opportunity:The Client Performance Coach role is a client success position dedicated to managing dealership clients and helping them leverage the organization''s technology and data to achieve measurable business outcomes. This role blends automotive knowledge with SaaS client success practices, focusing on fostering adoption, retention, and long-term growth by translating platform capabilities into operational value and performance improvements. 3. Responsibilities:Serve as the primary strategic partner for a portfolio of dealership clients, building trusted relationships with key stakeholders.Develop a deep understanding of clients’ business objectives and challenges.Maintain regular engagement and clear success plans for assigned accounts.Manage challenging conversations and escalations to strengthen client relationships.Promote software adoption and integration into daily dealership operations.Monitor utilization and address adoption gaps through training and coaching.Analyze performance data and dashboards to provide actionable recommendations.Demonstrate ROI and business impact through regular performance reviews and presentations.Coach clients on pricing and operational strategies.Proactively assess client health and identify churn risks.Support renewal and expansion strategies by demonstrating ongoing value.Collaborate with internal teams to coordinate the customer experience.Manage accurate client records and prepare thoroughly for meetings. 4. Requirements:Experience in SaaS client success, preferably with automotive industry knowledge.Ability to manage customer relationships, drive technology adoption, and demonstrate ROI.Skilled in analyzing data to provide clear, actionable insights.Strong communication and relationship-building capabilities.Proficiency with CRM systems and software dashboards.Ability to manage multiple client accounts and coordinate cross-functional teams. 5. Pay Range and Compensation Package:The pay range and compensation package for this role will be determined based on the candidate’s experience, skills, and other relevant factors. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.