Client Partner, SmartSense (Remote - US)

What You Will Do

• Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals.
• Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value.
• Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams.
• Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success.
• Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities.
• Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams.
• Develop strategic account plans that capture growth opportunities and operational improvements.
• Mentor and collaborate with other team members to scale customer success practices.

Who You Are And What You Bring

• Proven track record of growing and retaining enterprise accounts through measurable business impact.
• Comfortable influencing Director through C-suite stakeholders and driving executive alignment.
• Strong project management, organizational, and communication skills.
• Comfortable balancing multiple priorities and accounts in a fast-moving environment.
• Collaborative team player with mentoring and leadership experience.
• Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required.
• Familiarity with SaaS, IoT, or enterprise software solutions is a bonus.
• Up to 50% travel for key customer meetings or team events.

About the Role

Position As a Client Partner III, you are the strategic and commercial owner of post-sale customer relationships. You are accountable for retention and expansion revenue across your portfolio of enterprise accounts. You guide clients through adoption and growth of SmartSense and Jolt solutions, ensuring they achieve measurable operational and financial outcomes. You partner closely with Customer Success, Sales, and Product to drive adoption, identify expansion opportunities, and influence long-term customer strategy.

Benefits

Digi International offers a distinctive Total Rewards package including a commission program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

Pay

The anticipated pay range for this position is $160,000 – $250,000, which includes base salary + commission target.