Client Partner, SmartSense (Remote - US)

About the role

Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enhance safety, and reimagine operations. SmartSense by Digi and Jolt are trusted by some of the world’s most recognizable brands including CVS Health, Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and Children’s Minnesota to protect their operations and the people they serve. We’re looking for team-oriented change agents who want to help shape the future of IoT.

Responsibilities

• Own and drive expansion revenue across your book of business, including upsell, cross-sell, and renewals.
• Align SmartSense solutions to customer business outcomes, driving adoption, ROI, and long-term value.
• Identify, recommend, and close upsell and cross-sell opportunities in partnership with Sales teams.
• Facilitate executive-level business reviews, trainings, and regular check-ins to ensure continued success.
• Serve as the voice of the customer internally, influencing product development, best practices, and roadmap priorities.
• Manage escalations and coordinate cross-functional resolution with Product, Support, and Operations teams.
• Develop strategic account plans that capture growth opportunities and operational improvements.
• Mentor and collaborate with other team members to scale customer success practices.
• You will help define and scale best practices for managing and growing enterprise accounts.

Requirements

Proven track record of growing and retaining enterprise accounts through measurable business impact
Comfortable influencing Director through C-suite stakeholders and driving executive alignment
Strong project management, organizational, and communication skills
Comfortable balancing multiple priorities and accounts in a fast-moving environment
Collaborative team player with mentoring and leadership experience
Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required
Familiarity with SaaS, IoT, or enterprise software solutions is a bonus

Qualifications

Up to 50% travel for key customer meetings or team events.

Skills

Knowledge of enterprise-level operations within the FoodService and/or Healthcare sectors is required
Familiarity with SaaS, IoT, or enterprise software solutions is a bonus

Benefits

Digi International offers a distinctive Total Rewards package including a commission program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

Pay

The anticipated pay range for this position is $160,000 - $250,000, which includes base salary + commission target.

Schedule

Hybrid work environment.