Client Partner, Scaled Accounts

About Our Client:A leading Industrial AI company operating in the manufacturing sector, the organization provides real-time production insights through predictive and prescriptive technologies combined with operational data and customized AI agents. This approach enables production teams to improve uptime, reduce costs, and maximize yield and capacity, addressing challenges in operational efficiency. About the Opportunity:The CLIENT PARTNER, SCALED ACCOUNTS is responsible for managing a large portfolio of customers focused on retention, renewals, and consistent value delivery. This role oversees the post-sale customer lifecycle to ensure adoption of solutions, measurable value realization, and successful contract renewals. It emphasizes efficient management of high-volume accounts through prioritization, structured processes, and accurate forecasting to identify risks and renewal opportunities. Responsibilities:Manage a portfolio of up to approximately 100 accounts across SMB and mid-market segmentsPrioritize engagements based on renewal timing, risk signals, and growth potentialUse dashboards, health scores, and triggers to manage accounts by exceptionLead end-to-end renewal management including timeline creation, stakeholder alignment, and deal executionMaintain accurate, data-driven renewal forecasts with clarity on risk and expected outcomesIdentify at-risk accounts proactively and implement mitigation plansCollaborate with Sales on pricing, packaging, and expansion opportunitiesExecute standardized engagement models such as program reviews and scaled QBRsDeliver clear, repeatable value narratives linked to customer outcomes and usageIdentify and advance expansion opportunities based on customer signalsMaintain disciplined use of systems like Gainsight and Salesforce for data accuracyFollow defined playbooks for renewals, risk management, and customer engagementEnsure high-quality data hygiene and documentation across accountsPartner with Technical Success Managers, Sales, Support, and Product teams for aligned customer outcomesCoordinate renewal and risk-related activities centrallyEscalate product or delivery issues impacting retention in a timely manner Requirements:5 to 8+ years of experience in customer success, account management, or renewal management in software or hardware environmentsProven success managing high-volume portfolios with strong retention resultsExperience in renewal ownership and forecasting focused on predictability and risk mitigationBackground in industrial manufacturing, digital transformation, or process optimizationAbility to manage many accounts by prioritizing impactful effortsStrong process orientation with experience executing within structured frameworksSkill in interpreting customer health, usage, and risk signals to drive actionUnderstanding of industrial environments and linking technical solutions to business outcomesClear and concise communicator capable of delivering value messaging efficiently to a broad customer base Pay Range and Compensation Package:The pay range for this position in Colorado, California, and New York City is $120,000 to $155,000 OTE (80/20 split). Pay may vary based on education, qualifications, certifications, and experience. Benefits & Perks:Flexible paid time offMedical, dental, and vision insurance401(k) matchStock optionsPaid parental leaveWork from home and phone stipend Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note:RemoteHunter is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.