Client Partner Insurance

About Us

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

About the Role

We are seeking a high-impact Account Manager II to own and grow strategic client accounts. This role blends insurance domain expertise, account leadership, revenue growth, and delivery accountability, with a focus on building long-term partnerships and expanding UST’s footprint across client organizations. This is not a pure sales role—success requires a balance of commercial acumen, industry-led perspective, client relationship leadership, and operational execution.

Responsibilities

• Own and manage strategic client account(s) with >$5M revenue responsibility
• Drive year-over-year revenue growth and profitability
• Expand UST’s footprint across business units, services, and geographies
• Identify and convert new opportunities within existing clients
• Leverage insurance domain insight to identify whitespace and expansion opportunities
• Build and maintain trusted advisor relationships with senior stakeholders, including C-suite executives
• Influence insurance client business and technology strategy through domain-led thought leadership and solution positioning
• Drive client satisfaction, retention, and long-term partnership growth
• Engage both business and technology stakeholders across insurance value chains (policy, underwriting, claims, distribution)
• Develop and execute a 3–5 year account growth strategy
• Build and manage an Account Operating Plan (AOP)
• Align internal stakeholders (sales, delivery, finance, practices) to account objectives
• Incorporate industry trends and insurtech innovation into account strategy and growth plans

Requirements

• At least 10 years of experience in account management, client partner, or consulting roles
• Proven ownership of large accounts ($5M+ revenue) with P&L responsibility
• Demonstrated ability to:
  • Drive account growth and expansion
  • Build CXO relationships
  • Influence strategic decisions
• Experience managing both commercial and delivery responsibilities
• Strong understanding of enterprise technology services and digital transformation
• Significant experience within the insurance or insurtech industry (carrier, broker, or ecosystem exposure)
• Strong understanding of insurance value chains (policy, underwriting, claims, distribution)
• Ability to engage stakeholders on digital transformation initiatives (e.g., core modernization, claims automation, CX platforms)

Preferred Qualifications

• Experience working in IT services, consulting, or digital transformation environments
• Exposure to global delivery models
• Established network within insurance clients and ecosystem partners
• Track record of leveraging partners and alliances to drive growth

Pay

Compensation range: $130,000–$195,000 (Role Location: Remote)

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.
• Eligibility to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Medical, dental, and vision insurance for employees and their dependents residing in the US, plus Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Option to purchase additional voluntary short-term disability benefits.
• Eligibility to participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Benefits offerings vary in Puerto Rico.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires) and are eligible to participate in the Company’s 401(k) program with employer matching, plus medical, dental, and vision insurance for themselves and their dependents residing in the US.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires).
• All US employees who work in a state or locality with more generous paid sick leave benefits will receive the benefit of those sick leave laws.

Skills

• Sales enablement
• Contract management
• Market analysis
• Digital sales enablement