Client Partner

Responsibilities

• Act as the Client Partner with clients, internal teams, and BU Heads / Sales Leads owning a single account or small portfolio
• Align with EPAM Account Managers and Account Management Senior Leadership to co-develop / support account plans and strategies for delivery, growth, and client satisfaction
• Serve as the engagement owner and work directly with client business and/or IT teams to position the engagement and EPAM for success
• Understand the intersection between technology, customers, and business and serve as a trusted advisor that brings technology-enabled solutions
• Stay abreast of current and emerging trends, unique opportunities, and challenges of the space/markets and geographies in which the clients operate, and how they affect clients' business and initiatives
• Drive account revenue within the client/account portfolio as well as accelerate opportunities to influence and sell end-to-end EPAM services
• Develop strategic and tactical plans that align with EPAM BU's goals and objectives and support company financial goals by achieving revenue and profit targets
• Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
• Develop and oversee delivery approaches
• Work closely with project/program management to ensure successful delivery through an integrated delivery model
• Responsible for managing all financial and contractual aspects of account engagements
• Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
• Partner with clients to help craft vision and roadmaps and create compelling customer value propositions and strategies
• Develop effective relationships with key internal executives, BU heads, Solution SME's, and Sales and Delivery Leaders
• Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFPs, create proposals and presentations, establish relationships with clients and prospective clients, and help to close/sign new deals

Requirements

• 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions and 5+ years of experience with P&L, Sales, and Account Management roles
• Exceptional leadership/management skills and superb verbal and written communication skills, with seasoned presentation skills, executive presence, and interpersonal skills
• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
• Track record of leading teams and contributing to cross-functional teams
• Proven ability to manage client engagements under high stress to successful completion
• Strong problem-solving and creative thinking abilities with attentiveness to details and execution
• Broad knowledge of technology, business models, and trends across a wide spectrum of technical solution offerings for enterprises
• Sound business acumen and common sense; strong negotiation skills
• Strong industry knowledge or experience relevant to Southern California and Arizona including but not limited to Media & Entertainment, Technology, Retail/CPG, and Hospitality
• Experience in managing and monitoring performance metrics across accounts and account portfolios
• Ability and willingness to travel as needed, up to 25%