Client Partner - Account Manager Retail & CPG

Responsibilities

• Manage relationships across an assigned set of Retail & CPG industry accounts.
• Drive revenue growth and manage customer interactions related to service delivery.
• Work with other leaders within EXL to provide the best solutions that align with client’s strategic priorities.
• Drive high value growth within client organizations through EXL’s data & AI led approach.
• Manage assigned client relationships across retail and CPG.
• Grow revenue within the assigned portfolio by developing new relationships across multiple buying centers and increasing presence across client relationships.
• Collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client.
• Create the account plan including relationships required, opportunities to be pursued, price decisions, etc.

Qualifications

• Bachelor’s degree preferably with a Major in Business.
• At least 10 years of experience in either management positions at large Retail or CPG organizations and/or in Consulting, Data Management, Analytics or BPO industry (with recent experience working with a Retail or CPG client portfolio).
• Significant business development, program and delivery management experience to Retail and/or CPG clients.
• Understanding client P&Ls, KPIs, and operating models.
• Track record as client partner in rapidly growing client relationships.
• Track record of interacting and building relationships at CXO level.
• Strong executive presence.
• Hands-on experience with RFP responses, proposal creation, content development and leading proposal presentations.
• Experience in solution shaping & value framing turning business problems into AI/data use cases.
• Strong leadership, interpersonal, communication, and presentation skills.
• Strong knowledge and understanding of AI / ML concepts, promise of Generative AI and data fundamentals (data quality, pipelines, governance, privacy).
• Experience collaborating with large, multi-location teams in a matrix structure.