Client Operations Support Representative
Ovation Healthcare · Huntsville-Decatur-Albertville Area · 3 wk ago
HybridCustomer ServiceFull-time
Key Responsibilities
- Manage open agent tickets relating to general account inquires through completion.
- Post any missing payments to accounts through RP function for client reconciliation process.
- Maintain a thorough and effective contingency plan with Client Service Representative to ensure clients service level expectations are always met.
- Accountable for timely completion of assigned client specific reports and requirements.
- Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests in a timely manner.
- Meet deadlines with frequent interruptions and redefined priorities.
- Communicate all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives.
- Provide feedback to Management on any issues concerning call center behavior as it relates to agent tickets.
Skills and Abilities
- Knowledge: Extensive knowledge of client requirements and guidelines; Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology; Efficient in Microsoft Office products, especially Excel and Word; Understanding of billing and recovery cycle; Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA.
- Skills: Active Listening; Reading Comprehension; Speaking; Writing; Service Orientation; Coordination; Time Management; Social Perceptiveness; Monitoring; Active Learning; Critical Thinking; Judgment and Decision Making; English Comprehension; Written Comprehension; Written Expression; Oral Comprehension; Speech Recognition; Speech Clarity; Problem Sensitivity; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Problem Sensitivity; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; 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