Jobs · Customer Service · Alabama

Client Operations Support Representative

Ovation Healthcare · Huntsville-Decatur-Albertville Area · 3 wk ago
HybridCustomer ServiceFull-time

Key Responsibilities

  • Manage open agent tickets relating to general account inquires through completion.
  • Post any missing payments to accounts through RP function for client reconciliation process.
  • Maintain a thorough and effective contingency plan with Client Service Representative to ensure clients service level expectations are always met.
  • Accountable for timely completion of assigned client specific reports and requirements.
  • Take initiative and action to respond to, resolve, and follow up on customer service issues and client requests in a timely manner.
  • Meet deadlines with frequent interruptions and redefined priorities.
  • Communicate all feedback, client updates, and recommendations to all levels within the organization using professionalism, positive attitude, and discretion to achieve objectives.
  • Provide feedback to Management on any issues concerning call center behavior as it relates to agent tickets.

Skills and Abilities

  • Knowledge: Extensive knowledge of client requirements and guidelines; Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology; Efficient in Microsoft Office products, especially Excel and Word; Understanding of billing and recovery cycle; Understanding of legal rules and regulations pertaining to billing, collections, and HIPPA.
  • Skills: Active Listening; Reading Comprehension; Speaking; Writing; Service Orientation; Coordination; Time Management; Social Perceptiveness; Monitoring; Active Learning; Critical Thinking; Judgment and Decision Making; English Comprehension; Written Comprehension; Written Expression; Oral Comprehension; Speech Recognition; Speech Clarity; Problem Sensitivity; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Problem Sensitivity; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; Category Flexibility; Inductive Reasoning; Selective Attention; 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