Client Operations Supervisor

Key Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy
• Aid with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes
• Train and provide ongoing development to team members
• Manage milestone, loyalty, and surprise and delight program implementation and execution
• Oversee studio systems, including Zendesk and Brandbot
• Maintain prompt and effective internal and external communication
• Ensure consistent and adequate follow through to all client inquiries
• Evaluate client satisfaction and communicate studio promotions and special events
• Lead with prompt and effective internal and external communication
• Maintain brand standards and all studio facilities responsibilities including laundry, Red Room maintenance, locker room cleaning, overall studio cleanliness
• Carry out weekly studio facilities walk-throughs and audits
• Deliver retail and Fuel Bar customer service
• Pre and post class orders, merchandising, and maintaining brand standards
• Identify opportunities to drive sales and elevate the client experience

Company Culture Responsibilities

• Work to uphold Barry’s community and culture standards
• Live the company mission, vision, and values daily
• Represent the Barry’s brand within the studio and throughout the fitness community
• Participate in and enhance the community with your studio and regional teams

Required Experience

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Patience, courtesy, and ability to show empathy
• Can-do attitude when responding to clients requests
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• An eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills