Client Operations Supervisor

Key Responsibilities

• Lead on duty, ensuring seamless class check-ins, studio opening and closing in accordance with all policies and procedures
• Support management of studio staff on duty
• Develop effective and cooperative relationships with clients/staff
• Support the S/GM and AGM with studio Marketing strategy. This may include:
• Acquisition tactics
• Client and community initiatives
• Studio and team engagement
• Corporate lead generation and outreach
• Assist with fuel bar and retail inventory control and counts
• Partner with S/GM and AGM to support the implementation and execution of all hospitality processes, ensuring all team members have been consistently trained and their skills are continuously developed
• Train and provide ongoing development to team members in service of ensuring a consistent client experience and upholding our mission, vision, values, and hospitality standards
• Oversee milestone, loyalty, and surprise and delight program implementation and execution in studio, celebrating special events with regularity, in accordance with guidelines to drive community and retention
• Manage studio systems:
• Zendesk
• Brandbot
• Ensure all client matters are properly and swiftly resolved or escalated, and ensure consistent and adequate follow through to all client inquiries
• Assess client needs, maintain quality standards for services, and evaluate client satisfaction while communicating any studio promotions and/or special events
• Lead with prompt and effective internal and external communication
• Maintain studio systems:
• Laundry
• Red Room maintenance
• Locker Room cleaning
• Overall studio cleanliness
• In partnership with S/GM, AGM or Facilities Lead carry out weekly studio facilities walk-throughs and audits
• Retail and Fuel Bar customer service delivery
• Fuel Bar pre and post class orders
• Merchandising
• Maintain brand standards
• Identify opportunities to drive sales and elevate the client experience

Requirements

• Strong customer service skills
• Availability to work 5 shifts including weekends and public holidays
• Friendly, outgoing personality and enjoy social interaction
• Exhibits enthusiasm for the studio and for the job
• Must be a patient, courteous listener, able to show empathy
• Responding to clients request with a can-do attitude
• Cooperative manner with an optimistic attitude
• Ability to prioritize and work within a fast-paced environment
• Have an eye for detail and care for the studio’s appearance and cleanliness
• Effective team player
• Maintain a professional appearance and behavior
• Demonstrate excellent communication skills

Pay Range

The pay range for this role is: 26 - 26 USD per hour (Seattle)

Studio Hourly Managers

Seattle, WA