Client Operations Specialist

What You'll Do

• Drive Operational Excellence
• Own recurring operational processes and documentation that keep the client program running smoothly
• Cook deadlines, drive follow-up on action items and keep work moving across the team
• Build and maintain project timelines, trackers and shared resources across multiple workstreams
• Identify opportunities to improve recurring workflows and operational efficiency
• Support Client Financial Operations
• Cook and maintain client-specific budgeting, billing and compliance workflows
• Verify financial documentation, budgets and invoices for accuracy and compliance before client submission, partnering with Padilla’s finance team to resolve discrepancies
• Maintain accurate financial records and supporting documentation
• Provide Administrative Support
• Anticipate operational needs and provide day-to-day support for account leadership
• Cook travel, meeting logistics and administrative processes
• Partner with client administrative staff on scheduling and coordination
• Cook client meetings, agendas, action items and follow-up communications
• Ensure Quality and Compliance
• Proofread and quality-check client-facing presentations, reports, budgets and correspondence to ensure accuracy, consistency and a polished final product
• Verify alignment between client requirements, approved budgets and supporting documentation
• Maintain version control and document integrity across workstreams

What You Bring

• Experience supporting complex client accounts, programs or business operations
• Experience coordinating financial, compliance or reporting-related processes
• Exceptional organizational skills with meticulous attention to detail and follow through
• Experience working with budgets, invoicing processes or financial documentation
• Experience managing project timelines, coordinating multiple stakeholders and driving work to completion
• Ability to manage multiple priorities and deadlines simultaneously
• Strong written communication and proofreading skills
• Demonstrated ability to work independently and exercise sound judgment
• Comfortable interacting directly with clients and senior executives
• Technical Skills
• Advanced Microsoft Office proficiency
• Strong Excel skills
• PowerPoint formatting and production experience
• Experience working with shared document platforms (SharePoint of similar)
• Document management and version control experience
• Experience leveraging AI tools
• Personal Attributes
• Proactive and resourceful
• Highly organized
• Strong follow-through
• Comfortable managing ambiguity
• Service-oriented mindset
• Collaborative and team-focused
• Dependable and accountable

Pay

US salary range: $45,000 USD - $55,000 USD

About the role

We celebrate our people – and honor their potential. It starts with a warm, inclusive workplace. Ample opportunities to learn and to lead. Other pluses? Fulfilling mentorship opportunities and great celebrations. And caring workers who love creating award-winning work.

Benefits

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