Client Operations Specialist

About the role

As a Client Operations Specialist at Bevi, you will play a critical role in shaping the post-sale experience for Bevi’s new distribution channels. You’ll act as a trusted advisor and the key Operations point of contact, helping our clients launch successfully, optimize machine usage, and sustain long-term value.

Responsibilities

• Define and execute scalable onboarding playbooks tailored to new channel environments.
• Educate customers on usage, concentrate ordering, maintenance basics, and marketing tools.
• Serve as the primary post-sale point of contact for operational execution.
• Translate customer needs into internal action plans across Technical Services, Technical Partner Operations, Supply Chain, and Field Ops.
• Maintain and monitor machine performance and concentrate usage via data tools and make suggestions to clients where applicable.
• Identify trends and implement strategies to maximize uptime, drive value to the client, and generate revenue for Bevi.
• Track account health, customer satisfaction, and risk indicators.
• Collaborate with sales on upsell and renewal opportunities.
• Advocate for customer needs internally and ensure ongoing success.
• Build customer profiles and segments by persona, communication style, and service needs.
• Capture feedback to improve Bevi’s offering and service models.
• Identify champions for testimonials, pilots, and case studies.
• Periodically facilitate large client activations on-site.

Requirements

• 2+ years of experience in Customer Success, Account Management, or Client Services with an emphasis on Operational Strategy and Execution.
• Ability to manage Operations and Logistics support during client launch.
• Strong interpersonal and communication skills with a customer-first mindset.
• Experience working in service-based industries (e.g., food service, facilities, field operations).
• Ability to manage complexity, prioritize efficiently, and build scalable systems.
• Familiarity with Salesforce, Looker, or similar CRM/reporting tools is a plus.
• Comfort with a fast-paced startup environment and willingness to travel 15%.

Benefits

• Comprehensive medical, dental, and vision insurance plans with BlueCross BlueShield, 95% paid by employer.
• 401(k) with company match.
• Flexible PTO plus 12 company holidays, and additional paid days for sick leave, etc.
• Generous fully paid parental leave for both birth parents and non-birth parents.
• Employer-paid disability and life insurances.
• Wellness and fitness reimbursements.
• Monthly stipends for cell phone use and commuting costs.
• Onsite snacks, weekly catered lunch, and (of course) unlimited Bevi composting and terra-cycling.
• Happy hours, team-building events, bagel breakfasts, Values awards - and more.

Pay

The posted compensation range reflects the salary* for this position. Some roles may be eligible for a commission plan or a bonus incentive. All Bevi employees receive equity in the form of stock options. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, flexible spending accounts, flexible PTO, and more. Offers to join Bevi are based on a few criteria, including the scope of the role, the candidate's work experience, targeted skills, internal equity of the team, and external market data.

Application Instructions

To apply, please email recruiting@bevi.co with your resume and cover letter detailing why you are excited about this opportunity at Bevi.