Client Operations Specialist

Responsibilities

• Monitor data file exchanges for completion, technical requirements, file transmission protocol, and decipher file errors.
• Invoice clients and follow up on remittance, supporting related inquiries.
• Assess and analyze data to identify billing and payment discrepancies.
• Manage ticketing portals/applications to document client/provider inquiries promptly.
• Utilize MS Office tools (Word, Excel, PowerPoint) to plan and schedule activities associated with the processing of customer data with minimal direction.
• Develop and document process improvement initiatives to minimize data errors and increase efficiency.
• Communicate effectively, fostering positive relationships with technical and non-technical staff, both internally and externally.
• Demonstrate outstanding customer service skills with a professional, friendly, and positive attitude.
• Act as a liaison between external partners and the technical team.

Qualifications

• 3+ years of experience triaging, expediting, and scheduling help desk tickets.
• 2+ years of experience with file transfer protocols.
• 3+ years of experience with MS Office Suite.
• Strong analytical and organizational skills with proven experience handling multiple client-supported activities simultaneously.

Benefits

• Competitive compensation and benefit packages.
• Over ten years of experience but still maintains a start-up culture with a casual dress code, free snacks and beverages, and Wednesday lunches on the house.
• Equal opportunity employer that values diversity.