Client Operations Specialist

Key Responsibilities

• Payer Support and Project Management
• Lead day-to-day project management for partner implementations, including project plans, workstreams, timelines, milestones, dependencies, and open items across Chamber teams and external partners.
• Support implementations from contract execution through launch by tracking decisions, coordinating follow-ups, and ensuring outstanding needs are addressed in a timely manner.
• Own intake and documentation for incoming partner requests, ensuring priorities are clearly defined, next steps are documented, and stakeholders have visibility into progress.
• Identify partner risks, blockers, or gaps early and escalate appropriately to keep work moving forward.
• Partner closely with the Head of Implementation and Corporate Initiatives to drive payer satisfaction and support successful client outcomes.
• Partner Communication and Deliverables
• Prepare clear, polished partner-facing materials, including project plans, presentation decks, meeting notes, and decision logs.
• Participate in payer calls to manage deliverables, document decisions, confirm ownership, and coordinate next steps.
• Build relationships with payer stakeholders and lead weekly check-ins to track progress, resolve open items, and maintain alignment on key priorities.
• Communicate status updates in a thoughtful, concise, and timely manner to both internal and external stakeholders.
• Cross-Functional Coordination and Process Improvement
• Partner closely with Clinical, Operations, Finance, Provider Operations, Legal, and other cross-functional teams to coordinate implementation workstreams and resolve issues as they arise.
• Support from RFP, contract execution and launch, including monitoring data feeds, tracking reporting needs, and managing operational follow-ups.
• Help build Chamber’s partner implementation playbook by documenting repeatable steps, lessons learned, templates, and best practices as the organization scales.
• Recommend process improvements that increase clarity, efficiency, and consistency across partner implementations.
• Prepare QBR materials and performance reports tracking progress against contract commitments and program goals.
• Cross-team and payer issue resolution, ensuring timely documentation, ownership, and closure.
• Support payer stakeholder education on Chamber's model, workflows, and reporting.

Requirements

• Bachelor’s degree required.
• 3+ years of client-facing operations, partner implementation, or account management experience specifically within the healthcare industry.
• Strong project management skills, including structured plan development, milestone tracking, and risk management across multiple concurrent initiatives.
• Ability to navigate ambiguity and excel in a fast-paced, evolving startup setting.
• Outstanding verbal and written communication skills across internal leadership and external payer stakeholders.
• High attention to detail with proactive issue identification and resolution capabilities.

Chamber Values

• Low Ego: We stay grounded, curious, and open to feedback.
• Empathy: We build trust through compassion and thoughtful communication.
• Courage: We take action, think critically, and challenge ideas respectfully.
• Ownership: We follow through with integrity and hold ourselves to high standards.
• Grit: We push through ambiguity, move with urgency, and solve problems with horsepower and heart.