Client Operations Manager I

We need to output HTML fragment with sections: About the role? Actually we have "Who We Are" and "The Role". The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should not repeat the job title as a heading. We need to include sections only when posting has real specific content. We need to preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions). At end there is EEO statement; we should remove that. Also remove "Our people mean everything..."? That's part of benefits maybe. We need to parse. Let's extract sections: - Who We Are: description of company. Could be "About the company" but not listed as allowed heading? Allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. "Who We Are" could be considered "About the role"? Not exactly. But maybe we can treat as "About the role"? Actually "About the role" is for role description. "Who We Are" is company overview. Could we include a section like "About the company"? Not in list. The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., implying those are examples, but we should probably stick to those headings. However we need to include company overview somewhere. Could we put it under "About the role"? That seems odd. Maybe we can create a section "About the company" but not in list; risk of violating instruction. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests those are typical headings, but not exclusive? It says "use

for section headings (e.g. ...)" meaning we should use h3 for any section headings, and those are examples. Likely we can use any meaningful heading, but better to follow examples. However we need to convey company info; maybe we can include a brief intro paragraph before sections without a heading. The instruction: "Do NOT repeat the job title as a heading (the page already shows it)". It doesn't forbid other headings. So we can use "Who We Are" as h3. Probably acceptable. We'll produce sections: - Who We Are (company overview) - The Role (maybe "About the role") includes location, responsibilities, goals. - Responsibilities (list of duties) - Requirements / Qualifications (maybe combine) - Skills (maybe list of competencies) - Benefits (what we offer) - Pay (salary range) - Schedule? Not mentioned; remote role based out of Los Angeles; schedule not specified. So we should not include Schedule if not stated. We must not include filler like "commensurate with experience". Pay section we have base salary range and variable compensation. So include Pay. Benefits: list healthcare, 401k, PTO, equipment certification courses, parental leave, snacks, beverages, fun events, opportunity to shape future. We need to preserve all substantive info; remove duplicated lines, boilerplate. Let's extract details: Who We Are: - Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. - Founded in 2015, mission to help companies craft better workplaces. - Works with big brands: DraftKings, Robinhood, Zillow. - Headquartered in Chicago, offices in New York and Bay Area. - Manages food and beverage programs across 300+ offices, serving >300,000 employees per month. - Team of passionate, resourceful, hard-working trailblazers. - Expertise spans technology, food and beverage operations, client success, fulfillment and more. - People are greatest asset. - Snacks are cherry on top. The Role: - Location: Los Angeles, CA (also supporting clients in San Diego, CA) - Crafty seeking a Client Operations Manager I to deliver best-in-class experiences to clients in LA/San Diego Markets. - Primary point of contact for defined list of clients, engaging directly to ensure food and beverage program runs as expected. - Success measured on operational quality, client happiness, client retention, client growth. - This is a salaried, remote role based out of Los Angeles, CA, supporting multiple clients across LA and San Diego Markets. - Eligible candidates must be located in Los Angeles, CA. Required Qualifications: list many bullet points under categories: Client Obsessed, Effective Communicator, Operationally Sound, Reliable, Resilient, Collaborative, Autonomy, Business Oriented. Each has subpoints. Ideal Experience: Proven Scale, People First, Hospitality DNA, Builder Mentality. Role Goals: - Goal #1: Maintain Client Retention: 93% annual dollar retention across portfolio accounts. - Goal #2: Drive Budget Utilization: 99% budget utilization. - Goal #3: Deliver an Exceptional Onsite Experience: quarterly onsite visits to all client sites, build relationships, assess site quality against Crafty Standard, deliver documented improvements from QC findings; tracked by visit completion rate and QC action items resolved; reviewed quarterly. - Goal #4 (AI): Leverage AI to Drive Operational Efficiency: By EOY, leverage AI tools to streamline recurring admin tasks (shift summaries, client communications, reporting) reducing time spent on admin work by at least 20%, measured by self-reported time audit reviewed Q2/Q4, time saved reprioritized toward higher-value client activities. What We Offer: - Compensation package includes Crafty healthcare plan (primary health, dental, vision), 401k, paid time off, equipment certification courses, parental leave. - Crafty-grade snacks, beverages, fun events. - Opportunity to shape future of young flourishing company. - Creativity, ambition, work will steer direction of successes. - Compensation: base salary $62,000 - $72,000, potential additional 15% variable compensation. - Final offer amounts determined by multiple factors including cost of living based on location, candidate experience and expertise, may vary. We need to remove EEO statement at end. Now produce HTML. We'll use

for each section heading. Inside sections, use

for prose,

• for lists. We need to decide which content goes where. Section "Who We Are": prose. Section "About the role": maybe include location, role summary, success metrics. Section "Responsibilities": could be the primary point of contact duties? Actually responsibilities are described in The Role: primary point of contact, ensuring program runs as expected, success measured. Could also include goals? But we have separate Goals section maybe. We could treat "Role Goals" as separate section "Goals". Not in examples but okay. But we could incorporate goals under Responsibilities or as separate. Better to follow examples: we have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We have many qualification categories; we could put them under Requirements and Qualifications combined? Or separate. We have "Required Qualifications" with many bullet points; we can put under

  Requirements

  (or Qualifications). We'll choose Requirements. We have "Ideal Experience" maybe under Qualifications as well. We have skill categories like Client Obsessed, Effective Communicator etc. Those are more like competencies/skills. Could put under Skills. We have "Responsibilities": maybe the primary point of contact duties. We have "About the role": location, role summary, success measured. We have "Goals": maybe separate but not in list; we could put under Responsibilities or as a separate section "Goals". Since not in examples, maybe we incorporate into Responsibilities. But we need to preserve all substantive info; we can create a section "Goals" with h3; it's not prohibited. The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but says "Prefer a few substantive sections over many thin ones." Adding Goals may be okay. We'll include Goals as its own section. Now Benefits: we have What We Offer includes benefits plus compensation details. We'll separate Benefits and Pay. Benefits: healthcare plan, 401k, PTO, equipment certification courses, parental leave, snacks, beverages, fun events, opportunity to shape future. Pay: base salary range, variable compensation. Now we need to ensure we don't include duplicated lines. Let's craft. HTML:

  Who We Are

  Crafty elevates workplace food and beverage programs with enhanced services managed in one innovative, centralized platform. Founded in 2015, our mission is to help companies craft better workplaces. We work with world‑class brands such as DraftKings, Robinhood, and Zillow, managing food and beverage programs across 300+ offices and serving more than 300,000 employees per month. Headquartered in Chicago with offices in New York and the Bay Area, our team of passionate, resourceful, and hard‑working trailblazers spans technology, food and beverage operations, client success, fulfillment, and more. At Crafty, our people are our greatest asset—and the snacks are the cherry on top.

  About the Role

  Located in Los Angeles, CA (also supporting clients in San Diego, CA), this salaried, remote Client Operations Manager I role serves as the primary point of contact for a defined list of clients in the LA/San Diego markets. You will engage directly with clients to ensure their food and beverage program runs as expected, with success measured on operational quality, client happiness, client retention, and client growth. Eligible candidates must be based in Los Angeles, CA.

  Responsibilities

  • Act as the primary point of contact for assigned client accounts.
  • Ensure each client’s food and beverage program operates according to their expectations.
  • Monitor operational quality, client happiness, retention, and growth metrics.
  • Conduct quarterly onsite visits to build relationships, assess site quality against the Crafty Standard, and document improvements from QC findings.
  • Leverage AI tools to streamline recurring administrative tasks (shift summaries, client communications, reporting) and reduce admin time by at least 20% by year‑end.

  Requirements

  • Client‑obsessed mindset: anticipates and responds to client needs, seeks feedback, and delivers proactive, personalized service.
  • Effective communicator: strong interpersonal, verbal, and written skills; listens actively, shows empathy, provides clear explanations and concise documentation.
  • Operationally sound: utilizes Crafty platform tools and data to optimize resources, designs efficient workflows, proactively manages issues, and escalates when needed.
  • Reliable: demonstrates accountability, strong time management, consistency, and a commitment to meeting deadlines.
  • Resilient: adapts to change, anticipates challenges, solves problems creatively, maintains a positive attitude, and is willing to travel as needed.
  • Collaborative: works cross‑functionally, gives and receives feedback constructively.
  • Autonomous: takes ownership, delegates appropriately, and encourages continuous improvement.
  • Business‑oriented: thinks strategically about how team activities support departmental and company goals, and identifies opportunities to improve efficiency or client service.

  Ideal Experience

  • Proven scale: experience overseeing a book of business and driving measurable results.
  • People first: ability to recruit, develop, and retain top‑t