Client Operations Lead

Serves Active Client Engagements

You will serve as the day-to-day point of contact for active client engagements. You will run structured stakeholder sessions to extract and document processes, workflows, and institutional knowledge. You will track deliverables across active phases and hold clients accountable to timelines and commitments. You will prepare session agendas, meeting notes, and follow-up summaries. You will document SOPs and operational findings in a clear, client-ready format. You will identify gaps and blockers before they become problems and escalate proactively.

Travel Requirements

You may be required to travel on-site to client locations as needed during discovery and implementation phases.

Supporting the VP of Operations

You will support the VP of Operations in scope management and client communications.

Qualifications

• 3 to 5 years in operations, project management, or a client-facing role with a strong operational component
• Experience working inside or alongside businesses with complex physical or service operations
• Comfortable running client-facing sessions independently and managing up to senior stakeholders
• Strong written communication. Clear, concise, no fluff
• Detail-oriented without being slow. You hold a lot of moving pieces without dropping them
• Comfortable with ambiguity and building as you go
• Familiarity with CRM or project management tools a plus
• Able to travel for client engagements as needed

What You Are

• Someone who gets energy from bringing order to chaos
• Calm when clients are not
• Confident enough to push back on a senior stakeholder when the timeline is at risk and composed enough to do it without damaging the relationship
• Someone who can read a room and adjust how you communicate depending on who is in it
• Someone who takes pride in the details that other people miss and finds genuine satisfaction in watching a disorganized business start to run cleanly

What This Is Not

• This is not a social media or content role
• This is not an entry level position
• This is not a role for someone who needs a highly defined process from day one
• This is not a role for someone who needs a fully defined process from day one
• This is not a role for someone who needs a highly defined process from day one
• This is not a role for someone who needs a fully defined process from day one