Client Operations Lead

About the role

The organization operates in the healthcare sector, focusing on simplifying pharmacy operations for community health providers. It offers scalable solutions integrating software, intelligence, and expert support to improve cost savings, expand access, and enhance patient care outcomes.

The CLIENT OPERATIONS LEAD is responsible for partnering closely with Customer Success to ensure effective execution and operational management of client engagements, particularly around the 340B program. The role focuses on translating client strategies into actionable workflows and measurable outcomes, supporting implementations, optimizing performance, and maintaining strong client relationships through day-to-day operational excellence.

Responsibilities

• Support client portfolios to achieve measurable 340B program outcomes
• Deliver performance insights and operational reporting
• Collaborate with Customer Success to execute client goals and success plans
• Lead client implementations from kickoff through go-live
• Manage timelines, milestones, and cross-functional coordination
• Ensure consistent execution of client workflows and operational processes
• Identify execution gaps and drive resolutions
• Analyze client data to identify trends and opportunities
• Drive referral capture optimization and workflow improvements
• Provide actionable recommendations based on data
• Help improve operational efficiency and financial performance
• Monitor client engagement, performance, and risk with Customer Success
• Act as a responsive partner for client needs and issue resolution
• Maintain accurate tracking of activities and deliverables
• Follow and improve defined processes
• Collaborate with Product, Data, and Operations teams to surface client feedback
• Contribute to documentation and scalable processes

Requirements

• Experience in a client-facing or operational healthcare role
• Familiarity with healthcare delivery environments such as FQHCs, health systems, or pharmacy operations
• Working knowledge of the 340B program and its impact on operations and finances
• Strong organizational skills and ability to manage multiple priorities
• Effective communication skills across various stakeholders
• Comfort with data analysis to identify issues and opportunities
• Ability to take ownership in a fast-paced, evolving environment
• Preferred experience includes healthcare or SaaS implementations, exposure to 340B referral workflows, familiarity with healthcare technology platforms (EHRs, pharmacy systems), and experience with Salesforce or similar tools

Pay

The expected base salary for this role is $80,000 – $93,000, varying based on experience, skills, location, and internal equity.

Benefits

• Remote-first work environment
• Flexible PTO
• Medical, dental, and vision coverage
• 401(k) with company match
• Life and disability coverage
• Employee Assistance Program