Client Operations Lead

About the role

The Client Operations Lead partners closely with Customer Success to deliver strong client outcomes through execution, operational rigor, and 340B subject matter expertise. You will work within a portfolio of clients to ensure successful implementation, adoption, and ongoing optimization of NuvemRx solutions, including nuReferrals powered by par8o. This role is focused on helping clients translate strategy into execution and measurable performance. Where the Customer Success Manager owns the overall relationship, retention, and growth strategy, the Client Operations Lead ensures the day-to-day work gets done, insights are surfaced, and opportunities are realized.

Responsibilities

• Support a portfolio of clients in achieving measurable 340B program outcomes
• Deliver performance insights and operational reporting that clearly show progress and opportunity
• Partner with Customer Success to execute against client goals and success plans
• Help translate client objectives into actionable workflows and improvements
• Lead and support client implementations from kickoff through go-live
• Manage timelines, milestones, and cross-functional coordination
• Ensure consistent execution across client workflows and operational processes
• Identify gaps in execution and drive resolution
• Analyze client data to identify trends, missed opportunities, and areas for improvement
• Drive referral capture optimization and workflow improvements
• Provide clear, actionable recommendations grounded in data
• Help clients improve both operational efficiency and financial performance
• Partner with Customer Success to monitor engagement, performance, and risk indicators
• Act as a responsive and knowledgeable partner for client needs and questions
• Support issue resolution with urgency and ownership
• Reinforce client confidence through consistent, high-quality execution
• Maintain accurate tracking of activities, reporting,