Client Operations Lead

About the role

Own operational delivery across a high volume of concurrent research studies — ensuring nothing slips. Monitor incoming studies and ensure they’re properly scoped, staffed, and progressing smoothly. Coordinate participant recruitment — sourcing, screening, and confirming the right profiles under tight timelines. Serve as the primary operational point of contact for East Coast and European customers — proactively communicating updates, setting expectations, and flagging risks. Hold the line on quality while studies are in field. Stay deeply plugged into Slack and cross-functional workflows — acting as connective tissue across Sales, Research, and Product. Improve and configure AI-assisted workflows and internal tooling to increase speed, quality, and scalability.

Responsibilities

• Own operational delivery across a high volume of concurrent research studies — ensuring nothing slips.
• Monitor incoming studies and ensure they’re properly scoped, staffed, and progressing smoothly.
• Coordinate participant recruitment — sourcing, screening, and confirming the right profiles under tight timelines.
• Serve as the primary operational point of contact for East Coast and European customers — proactively communicating updates, setting expectations, and flagging risks.
• Hold the line on quality while studies are in field.
• Stay deeply plugged into Slack and cross-functional workflows — acting as connective tissue across Sales, Research, and Product.
• Improve and configure AI-assisted workflows and internal tooling to increase speed, quality, and scalability.

Qualifications

• 2–4 years at a consulting firm, high-growth startup, or equivalent high-accountability, client-facing operations role.
• Experience managing multiple stakeholders, deadlines, or workflows simultaneously.
• Strong communication skills — especially in fast-paced or ambiguous environments.
• Experience with recruiting, scheduling, or coordinating external participants/customers is a plus, but not required.
• Experience working in a startup or fast-growing environment is a plus.
• Exposure to global stakeholders or working across time zones is a plus.