Client Operations Lead
About the role
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class. The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.
Responsibilities
- Serve as studio leader in absence of GM/AGM/COS
- Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
- Support the client experience with hospitality and studio amenities to build personalized experiences that positively impact sales and service
- Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
- Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
- Develop constructive and cooperative working relationships with clients and staff, and maintain them over time
- Assist clients, building individual connections, and providing direction with any questions or concerns