DirectJobHub
Jobs · Management · New York

Client Operations Lead

Barry's · Brooklyn, NY · 1 mo ago
On-siteManagementFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. The posting includes "About The Role" (though spelled "About The Role" with capital T). Then "What You'll Do" which is responsibilities. Then "Company Culture" maybe not a standard heading; but we have "Company Culture" then subheadings "Responsibilities", "Customer Service". Actually after "Company Culture" there is "Responsibilities" then "Customer Service". Then "Qualifications". Then "The Pay Range For This Role Is 19.50 - 20.50 USD per hour(Brooklyn Heights, NY)". Also there is mention of schedule? Not explicit schedule details; only "Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements". That's schedule info. So we can include a Schedule section with that content. Benefits: none mentioned. Skills: maybe not explicit separate; but we could embed skills within Qualifications? The instruction: Use headings for sections like Skills if present. There's no explicit Skills heading. So we omit Skills. We need to preserve all substantive info, not invent. Remove boilerplate: EEO, etc. Also remove duplicated lines. We need to format:

About the role

then

... content from "About The Role" paragraph(s). The content: "The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community." We need to ensure correct spelling: "Clients Operations Lead" maybe typo but keep as is. Then Responsibilities: from "What You'll Do" bullet list (actually sentences). We need to put each duty as

  • inside
      . The list includes many items. We'll extract each sentence or clause as list items. Must preserve all info. Let's list them: - Serve as studio leader in absence of GM/AGM/COS - Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction - Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service - Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand - Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies - Develop constructive and cooperative working relationships with clients/staff, and maintain them over time - Assist clients, building individual connections, and providing direction with any questions or concerns - Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner - Deliver first class client experience or hospitality at all times - Greet, assist and check in customers - Respond to customer questions at the studio, per phone and email - Handle studio membership database, register new clients, receive membership payments and maintain client base - Support marketing initiatives including client data capture and accuracy, communication on events and campaigns - Motivate team and build positive morale in order to drive results through accountability and celebrating successes - Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately. - Deliver operational excellence in all studio processes - Ensure a clean and welcoming atmosphere at all times - Guide clients with regards to the latest studio promotions, membership discounts and/or special events - Deliver quality shakes and customer service in the Fuel Bar - Handle pre-orders and orders on the spot - Custom to each customer’s needs - Maintain product knowledge for all studio retail operations - Participate in all relevant training and development programs and meetings as directed by Operations leaders - Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements - Facility Maintenance Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors - Support in cleaning and maintaining of locker rooms to brand standard as directed - Support in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas - Support in Laundry services, including collecting, washing, and folding towels - Support daily and weekly cleaning and maintenance checklists Note: Some items start with lowercase; we keep as is. Then after that there is "Company Culture" section with subheadings "Responsibilities" and "Customer Service". But we already have Responsibilities; we might need to incorporate Company Culture content under maybe a separate section? The instruction: Use headings for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not create a "Company Culture" heading; we should fold its content into appropriate existing sections if applicable. The Company Culture section includes: "Work to uphold Barry’s community and culture standards, and live the company mission, vision, and values daily. Represent the Barry’s brand within the studio and throughout the PA fitness community. Assist in participating in and enhancing the community with your studio and regional teams." That seems like responsibilities or qualifications? Could be part of Responsibilities (culture). We'll add those as list items under Responsibilities. Then "Customer Service" subheading: "Ensure all existing and new clients are provided with the highest level of hospitality Maintain client database and utilize information to increase client contact Support and attend social functions within the community to generate new business, invite current and prospective clients to in-studio events, and reach out through curated clienteling tools" These also fit under Responsibilities. Thus we can add those items to Responsibilities list. Now Qualifications: list after "Qualifications". The text: "Strong hospitality customer service skills and alignment with Barry’s Mission, Vision and Values. Availability to work 4 to 5 shifts, one being a weekend day Friendly, outgoing personality and enjoy social interaction Exhibits enthusiasm for the studio and for the job Must be a patient, courteous listener, able to show empathy Responding to clients request with a can-do attitude Cooperative manner with a focus on team culture. Ability to prioritize and work within a fast-paced environment Have an eye for detail and care for the studio’s appearance and cleanliness Work as a cohesive team with all Barry’s staff members to ensure efficiency and effectiveness Maintain a professional appearance and behavior Demonstrate excellent communication skills Candidates must be at least 18 years or older to apply" We'll put each as
    • . Pay: we have "The Pay Range For This Role Is 19.50 - 20.50 USD per hour(Brooklyn Heights, NY)". We'll put in

      under Pay heading. Schedule: we have flexibility statement: "Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements". This is already in Responsibilities list (we included). But we could also create a Schedule section with that sentence. However we must not duplicate content. The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. If we put it in Responsibilities, it's already there. If we also create Schedule section, we would duplicate. Better to keep it only once. Since schedule info is present, we could create a Schedule section and remove from Responsibilities to avoid duplication? But we need to preserve all info; moving it is okay as long as not duplicated. The instruction: Prefer a few substantive sections over many thin ones. So maybe keep schedule within Responsibilities is fine; we don't need a separate Schedule heading if not explicitly stated as a section. However the instruction says include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. It doesn't require we create Schedule if content is elsewhere. So we can omit Schedule heading. Benefits: none. Skills: none explicit. Thus final HTML:

      About the role

      The Client Operations Lead is an introductory leadership position that involves hands-on support in driving studio sales and operations, ensuring efficiency and quality across all areas of the business. The Clients Operations Lead plays a crucial role in ensuring every client has an exceptional in-studio experience, working closely with the studio team to maintain high standards of hospitality and communication. Acting as a positive brand ambassador, this role is key in fostering memorable client experiences that reinforce our commitment to our fitness community.

      Responsibilities

      • Serve as studio leader in absence of GM/AGM/COS
      • Assess customer needs, maintain quality standards for services, and evaluate customer satisfaction
      • Support the client experience with hospitality and studio amenities to build personalized experiences with the goal of positively impacting both sales and service
      • Be an effective brand ambassador, ensuring clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Barry’s brand
      • Serve as mentor, influencer and motivator of peers supporting all Barry’s initiatives, practices and policies
      • Develop constructive and cooperative working relationships with clients/staff, and maintain them over time
      • Assist clients, building individual connections, and providing direction with any questions or concerns
      • Communicating with studio leadership, peers: the candidate must provide information to supervisors and co-workers, by telephone, in written form, e-mail, text, or in person in a timely and efficient manner
      • Deliver first class client experience or hospitality at all times
      • Greet, assist and check in customers
      • Respond to customer questions at the studio, per phone and email
      • Handle studio membership database, register new clients, receive membership payments and maintain client base
      • Support marketing initiatives including client data capture and accuracy, communication on events and campaigns
      • Motivate team and build positive morale in order to drive results through accountability and celebrating successes
      • Provides timely, same day coaching and feedback to team members and communicates recaps to their line manager appropriately.
      • Deliver operational excellence in all studio processes
      • Ensure a clean and welcoming atmosphere at all times
      • Guide clients with regards to the latest studio promotions, membership discounts and/or special events
      • Deliver quality shakes and customer service in the Fuel Bar
      • Handle pre-orders and orders on the spot
      • Custom to each customer’s needs
      • Maintain product knowledge for all studio retail operations
      • Participate in all relevant training and development programs and meetings as directed by Operations leaders
      • Have flexibility with schedule, having the ability to work weekends, holidays, morning or night shifts and adhere to work schedule, and meeting minimum availability requirements
      • Facility Maintenance Support in Preparing studio spaces before, after, and in-between classes by cleaning exercise equipment, sweeping, mopping and/or vacuuming floors, and wiping mirrors
      • Support in cleaning and maintaining of locker rooms to brand standard as directed
      • Support in regular deep cleaning, organization, and service of common areas, including the lobby space, FuelBar, Red Room/Lift/Ride spaces, retail shelves, locker rooms, hallways, and storage areas
      • Support in Laundry services, including collecting, washing, and folding towels
      • Support daily and weekly

    • Similar jobs

    Client Operations Lead

    TalentHopUnited States· 2 wk ago
    RemoteProject Management$80k–$93k/yrapply on talenthop.com

    Client Operations Lead

    NuvemRxUnited States· 3 wk ago
    RemoteManagement$80k–$93k/yrapply on job-boards.greenhouse.io