Client Operations & Growth Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Use

• for any list of duties/requirements/benefits, and

  for prose. Do NOT repeat job title as heading. Do NOT put Job ID/requisition numbers as headings. Include a section only when posting has real specific content. Remove boilerplate etc. We need to parse the posting. Key info: Territory: East Knoxville to the Tri-Cities | Reports to: Director of Operations Compensation: $50,000-$55,000 base salary + uncapped performance commission Target first-year earnings: $85,000-$100,000 Description: This is not a typical account-manager job... etc. What you will own: bullet list of responsibilities. How you will win: bullet list of performance metrics. Field expectations: description. Our values: list. Apply if this sounds like you: paragraph. Requirements: bullet list. Benefits: bullet list. We need sections: maybe "About the role" (intro paragraph), "Responsibilities" (what you will own + how you will win + field expectations?), "Requirements", "Benefits". Possibly "Pay" (compensation). "Schedule" maybe not given; field expectations mention normal business hours plus flexibility; but we shouldn't create Schedule unless posting actually states them. It does mention "Most work occurs during normal business hours. However, exceptional client service sometimes requires flexibility for early mornings, evenings, weekends, new-account launches, urgent service needs, and special projects." That is schedule info. So we can include a Schedule section. We need to avoid filler like "commensurate with experience". Not present. We need to preserve all substantive info. We need to output only HTML fragment, no /, no markdown fences. We'll produce sections with

  headings. We need to decide which headings to use: About the role, Responsibilities, Requirements, Benefits, Pay, Schedule. Possibly also Skills? Not needed. We need to use

  • for any list of duties/requirements/benefits. So for responsibilities list, we need
    . For requirements list,
    . For benefits list,
    . For values maybe also list but not required; we can put as
    if we include. We need to preserve all substantive info: territory, reports to, compensation, description paragraphs, bullet points. We must not repeat job title as heading. We must not include boilerplate like EEO etc. Not present. We need to remove duplicated lines. Let's extract content. First paragraph: "Territory: East Knoxville to the Tri-Cities | Reports to: Director of Operations Compensation: $50,000-$55,000 base salary + uncapped performance commission Target first-year earnings: $85,000-$100,000 This is not a typical account-manager job. We are looking for a driven, commercially minded leader who wants to own results—not merely manage a list of clients. As a Client Operations & Growth Manager, you will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. You will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account. Your mission is clear: deliver an exceptional client experience, retain every account possible, grow the revenue in your book of business, and build the leadership skills required to advance into a Director of Operations role. This role is ideal for someone who is energized by accountability. Someone who sees a service failure as their problem to solve. Someone who enjoys being in the field, building relationships, improving teams, winning additional business, and being paid for measurable results. If you want a desk-only customer-service role or a position with narrow responsibilities, this is probably not the right opportunity. If you want real ownership, income upside, operational leadership experience, and a clear path to larger responsibility, we want to meet you." That's the intro. Then "What you will own" bullet list: - You will be the primary business leader for an assigned portfolio of commercial accounts. - Your results will directly influence client retention, revenue growth, service quality, and your earning potential. - Build trusted relationships with client decision-makers and become their go-to resource for facility-service needs - Own the client experience from onboarding through ongoing service delivery, issue resolution, retention, and account expansion - Conduct regular site visits and quality-control inspections to ensure our services meet or exceed client expectations - Anticipate issues before they become complaints, communicate proactively, and drive problems to resolution - Lead and hold service partners, Independent Contractors, and Night Managers accountable for quality, responsiveness, staffing, coverage, and compliance - Coordinate successful launches of new accounts, including staffing, schedules, supplies, access, client expectations, inspections, and follow-up - Identify opportunities to expand services within existing accounts, including floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking-lot services, and other facility solutions - Own the sales process for additional services within your portfolio: identify the need, create the solution, coordinate pricing, present the value, close the opportunity, and ensure excellent execution - Maintain accurate CRM records, inspection results, follow-up actions, client history, and revenue opportunities - Operate with the urgency, communication, and judgment expected of a future operational leader Then "How you will win" bullet list: - This is a performance-oriented role. We will measure success by the business outcomes you create, including: - Client retention and renewal performance - Client satisfaction and responsiveness - Portfolio revenue growth - Additional-service and Other Services revenue - Quality-control results and service stability - Timely resolution of client concerns - Strong contractor and vendor performance - Successful onboarding and stabilization of new accounts - Consistent field activity, follow-through, and CRM discipline - The right person will not wait to be told what needs attention. They will see the issue, take ownership, mobilize the right people, communicate clearly, and make sure the client sees the result. Then "Field expectations" paragraph: - This is a field-based leadership role. You will regularly visit commercial client facilities throughout East Knoxville and the Tri-Cities. Most work occurs during normal business hours. However, exceptional client service sometimes requires flexibility for early mornings, evenings, weekends, new-account launches, urgent service needs, and special projects. Then "Our values" list: - Genuine. Customer Driven. Responsive. Adaptable. Tenacious. - Our mission is to glorify God by creating a Ripple Effect that positively impacts the people and communities we serve. Then "Apply if this sounds like you" paragraph: - You take pride in being the person clients trust when things matter. You can balance relationships, operations, revenue, and accountability. You want to be paid for results. You want to develop into a senior operational leader—not stay in the same account-management role indefinitely. If that describes you, apply today. Then "Requirements" heading with bullet list: - Who will excel here You may be an experienced account manager, territory manager, operations manager, business-development professional, facilities leader, property-services professional, or service-industry operator who is ready for a larger platform. We are looking for someone with: - At least 3 years of success in B2B account management, operations, territory management, facility services, outsourced services, property services, or another relationship-driven service business - A demonstrated record of retaining clients, resolving high-stakes service issues, and growing revenue within existing accounts - Strong commercial instincts and comfort discussing service performance, pricing, contracts, and growth opportunities with business decision-makers - The ability to lead without direct authority by setting expectations, creating accountability, and following through with vendors, contractors, and internal teams - Excellent organization, judgment, communication, and attention to detail - A high level of urgency, professionalism, and personal ownership - Comfort managing multiple priorities while remaining calm and decisive when service issues arise - Proficiency with Microsoft Office and CRM systems - A valid driver's license, reliable transportation, and the ability to travel throughout East Knoxville and the Tri-Cities - A high school diploma or equivalent; a bachelor's degree is preferred but not required - Experience in commercial cleaning, facility management, route-based services, property services, subcontractor management, or multi-site operations is strongly preferred. However, we care most about your ability to lead clients, solve problems, grow revenue, and own outcomes. Then "Benefits" bullet list: - $50,000-$55,000 guaranteed base salary - Uncapped commission tied to account retention and growth - Expected first-year total earnings of $85,000-$100,000 - Fuel reimbursement - Medical/Dental/Vision and supplemental benefits available after introductory period - PTO - 401K plan with company match - Team building activities We also have compensation info earlier; but benefits includes base salary etc. Might duplicate. We'll keep both? The instruction: preserve ALL substantive information; do not invent or summarize away detail. So we need to include compensation info somewhere. Could be in Pay section. Benefits section also includes base salary etc. Might be okay but could be duplicate. However we need to avoid duplication? The instruction says remove duplicated lines. So we should not duplicate same info. The compensation info appears at top: "Compensation: $50,000-$55,000 base salary + uncapped performance commission Target first-year earnings: $85,000-$100,000". Benefits list includes "$50,000-$55,000 guaranteed base salary", "Uncapped commission tied to account retention and growth", "Expected first-year total earnings of $85,000-$100,000". That's essentially same info but phrased slightly different. To avoid duplication, we could keep only one of them. Which is more specific? Benefits list includes those items. The top line also mentions base salary + uncapped commission and target first-year earnings. It's basically same. We could keep the Benefits section and omit the top line compensation sentence, but we need to preserve all substantive info; the top line is also substantive but duplicate. If we keep Benefits section, we still have the info. The top line also includes "Compensation:" label; but we can incorporate that into Pay section maybe. However we already have Benefits section that includes base salary, commission, earnings. So we could create a Pay section that just says "$50,000-$55,000 base salary + uncapped performance commission; target first-year earnings $85,000-$100,000". But that duplicates with Benefits. To avoid duplication, we could merge: maybe we keep Pay section with that info, and Benefits section excludes salary/commission/earnings (just other benefits). However the Benefits list includes those items; we could keep them there and not have a separate Pay section. The instruction: "Prefer a few substantive sections over many thin ones." So maybe we combine compensation into Benefits section, and not have a separate Pay section. But we also need to include Schedule section (field expectations). So sections: About the role (intro paragraph), Responsibilities (what you will own + how you will win?), Requirements, Benefits (including compensation and other benefits), Schedule (field expectations). Could also include Values as part of About the role or separate? Might be thin; we could incorporate values into About the role paragraph. But we need to preserve all substantive info; we can include values as a
    under About the role or separate section "Values". However the instruction says use headings only for those listed (About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Values is not in that list, so we should not create a heading for