Client Growth & Operations Manager

About the role

We are seeking a highly organized and proactive Client Growth & Operations Manager to support our Global Strategy Directors and help drive business development through strong client coordination, relationship-building, and consistent follow-through.

Core Responsibilities

• Sales & Business Development Support
• Partner closely with Global Strategy Directors to support day-to-day business development activities and maintain momentum across new business opportunities and existing client growth initiatives.
• Act as a key coordination point between Global Strategy Directors, Account Services, clients, prospects, and internal teams to ensure communication, commitments, and next steps remain aligned.
• Cook up and prepare for prospect and client meetings, including scheduling, meeting preparation, materials, agendas, and follow-up actions.
• Track follow-ups, commitments, and next steps coming out of client and prospect conversations and ensure actions are completed in a timely manner.
• Drive consistent follow-through after client and prospect conversations so opportunities continue progressing toward a decision or next stage.
• Aid in preparing for introductory meetings, capabilities presentations, pitches, and other business development conversations.
• Support research and preparation for priority prospects, client meetings, and growth opportunities.
• Help coordinate the internal resources, information, and follow-up needed to support closing new business opportunities.
• Client & Prospect Relationship Support
• Coordinate timely follow-up communications after meetings, presentations, introductions, and industry events.
• Help Global Strategy Directors maintain regular, thoughtful engagement with priority prospects and existing clients to build relationships and keep WovenWorks top of mind.
• Track outreach cadence and identify contacts or opportunities where additional engagement may be needed.
• Partner with Global Strategy Directors to ensure important relationships remain active and opportunities do not stall due to lack of follow-through.
• Work closely with Account Services to identify client needs, potential growth opportunities, and appropriate next steps that support WovenWorks’ land-and-expand strategy.
• Help ensure a seamless transition and consistent communication across business development, relationship-building, and ongoing client engagement.
• Industry Events & Networking
• Partner with the Chief of Staff and Marketing & Sales Enablement Manager to support the planning and coordination of industry conferences, networking events, speaking opportunities, sponsorships, and other business development activities.
• Partner with the team to identify priority prospects and clients attending key events and coordinate outreach and meetings before and after events.
• Support pre-event and post-event outreach to maximize relationship-building and business development opportunities.
• Track event-related leads and ensure contacts and follow-up activities are captured appropriately.
• Evaluate event participation and maintain visibility into upcoming opportunities relevant to WovenWorks’ target industries and clients.
• Marketing & Sales Coordination
• Partner with Marketing and Global Strategy Directors to ensure business development priorities are supported by relevant communications, capabilities materials, case studies, presentations, and other sales tools.
• Cook up and prepare for targeted marketing and outreach initiatives designed to generate awareness, strengthen client relationships, and create new business opportunities.
• Cook up and prepare for coordinated with Marketing and client-facing teams to ensure sales materials and communications support active opportunities and priority accounts.
• Pipeline & CRM Support
• Maintain accurate and current opportunity, contact, activity, and pipeline information in HubSpot to support visibility and effective follow-through.
• Partner with Global Strategy Directors to keep opportunities current and ensure key interactions, follow-ups, and next steps are captured in the CRM.
• Monitor pipeline activity and flag opportunities requiring attention or follow-up.
• Prepare straightforward pipeline reports, dashboards, and summaries to help leadership understand business development activity, priorities, and upcoming actions.
• Support consistent CRM practices across the business development team without allowing system administration to replace the relationship-building and coordination required to move opportunities forward.
• Reporting & Operational Excellence
• Maintain clear visibility into business development activity, prospect engagement, client meetings, relationship-building efforts, and opportunity progress.
• Identify trends, gaps, and opportunities within the sales pipeline and business development process.
• Establish organized processes, trackers, templates, and workflows that make the team more efficient and improve visibility across sales and marketing activities.
• Partner cross-functionally with Marketing, Client Success, Finance, and other teams as needed to support business development initiatives.
• Continuously identify opportunities to improve processes, organization, communication, and follow-through across the sales and marketing function.

Location & Travel

Hybrid: Chicago, IL. Fully remote candidates may be considered based on qualifications and relevant experience. Some travel may be required to support client meetings, industry events, and business development activities.

Compensation

Salary range: $60,000–$65,000 annually, health insurance, 401K, paid PTO, plus eligibility for a commission or performance-based bonus program of up to 25% of base salary. Final compensation will be based on experience, qualifications, and alignment with the requirements of the role.