Client Operations & Growth Manager
City Wide Facility Solutions · Bristol, TN · 1 mo ago
Hybrid$50k–$55k/yrFull-time
We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Benefits, maybe Pay, Schedule? The posting includes compensation details: base salary $50k-$55k, uncapped commission, target first-year earnings $85k-$100k. That's pay info. Should we create a Pay section? The instruction: include a section ONLY when posting has real, specific content for it — never emit heading followed by filler/placeholder text. The posting includes compensation details, so we can have a Pay section with that info. Also schedule: mentions field-based, normal business hours, flexibility for early mornings, evenings, weekends, etc. That's schedule info. So we can have Schedule section.
Benefits: they list fuel reimbursement, medical/dental/vision, supplemental benefits after intro period, PTO, 401K plan with company match, team building activities. So Benefits section.
We need headings: for each section. Use
for each section. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Not present.
We need to preserve all substantive information. Let's extract sections:
About the role: The role: The initial paragraphs describing role: "This is not a typical account-manager job...". Could be About the role.
Responsibilities: The "What you will own" bullet list and maybe "How you will win" and "Field expectations". Could combine into Responsibilities.
Requirements: The "Requirements" section with bullet list.
Pay: compensation details.
Schedule: field expectations details.
Benefits: benefits list.
We need to ensure we don't create sections with placeholder text. All have content.
Let's craft HTML.
Structure:
About the role
... prose ...
Then maybe Responsibilities
- ...
...
But responsibilities include many items; we can list them as - .
Similarly Requirements as
.
Pay as maybe with details.
Schedule as
.
Benefits as
.
Let's extract prose for About the role: The first paragraph up to "This is not a typical account-manager job." Actually the posting starts with territory line etc. But we can include that as part of About the role? The territory line and reports to maybe metadata; we could fold into short p. But we can include in About the role.
Let's copy relevant text:
"Territory: East Knoxville to the Tri-Cities | Reports to: Director of Operations Compensation: $50,000-$55,000 base salary + uncapped performance commission Target first-year earnings: $85,000-$100,000 This is not a typical account-manager job. We are looking for a driven, commercially minded leader who wants to own results—not merely manage a list of clients. As a Client Operations & Growth Manager, you will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. You will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account. Your mission is clear: deliver an exceptional client experience, retain every account possible, grow the revenue in your book of business, and build the leadership skills required to advance into a Director of Operations role. This role is ideal for someone who is energized by accountability. Someone who sees a service failure as their problem to solve. Someone who enjoys being in the field, building relationships, improving teams, winning additional business, and being paid for measurable results. If you want a desk-only customer-service role or a position with narrow responsibilities, this is probably not the right opportunity. If you want real ownership, income upside, operational leadership experience, and a clear path to larger responsibility, we want to meet you."
We can keep that as About the role.
Responsibilities: "What you will own" bullet list plus maybe "How you will win" and "Field expectations". Let's list each bullet as - .
What you will own list:
- You will be the primary business leader for an assigned portfolio of commercial accounts. Your results will directly influence client retention, revenue growth, service quality, and your earning potential.
- Build trusted relationships with client decision-makers and become their go-to resource for facility-service needs
- Own the client experience from onboarding through ongoing service delivery, issue resolution, retention, and account expansion
- Conduct regular site visits and quality-control inspections to ensure our services meet or exceed client expectations
- Anticipate issues before they become complaints, communicate proactively, and drive problems to resolution
- Lead and hold service partners, Independent Contractors, and Night Managers accountable for quality, responsiveness, staffing, coverage, and compliance
- Coordinate successful launches of new accounts, including staffing, schedules, supplies, access, client expectations, inspections, and follow-up
- Identify opportunities to expand services within existing accounts, including floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking-lot services, and other facility solutions
- Own the sales process for additional services within your portfolio: identify the need, create the solution, coordinate pricing, present the value, close the opportunity, and ensure excellent execution
- Maintain accurate CRM records, inspection results, follow-up actions, client history, and revenue opportunities
- Operate with the urgency, communication, and judgment expected of a future operational leader
How you will win list (performance metrics):
- Client retention and renewal performance
- Client satisfaction and responsiveness
- Portfolio revenue growth
- Additional-service and Other Services revenue
- Quality-control results and service stability
- Timely resolution of client concerns
- Strong contractor and vendor performance
- Successful onboarding and stabilization of new accounts
- Consistent field activity, follow-through, and CRM discipline
Field expectations:
- This is a field-based leadership role. You will regularly visit commercial client facilities throughout East Knoxville and the Tri-Cities. Most work occurs during normal business hours. However, exceptional client service sometimes requires flexibility for early mornings, evenings, weekends, new-account launches, urgent service needs, and special projects.
We could combine these into Responsibilities.
Requirements list:
- At least 3 years of success in B2B account management, operations, territory management, facility services, outsourced services, property services, or another relationship-driven service business
- A demonstrated record of retaining clients, resolving high-stakes service issues, and growing revenue within existing accounts
- Strong commercial instincts and comfort discussing service performance, pricing, contracts, and growth opportunities with business decision-makers
- The ability to lead without direct authority by setting expectations, creating accountability, and following through with vendors, contractors, and internal teams
- Excellent organization, judgment, communication, and attention to detail
- A high level of urgency, professionalism, and personal ownership
- Comfort managing multiple priorities while remaining calm and decisive when service issues arise
- Proficiency with Microsoft Office and CRM systems
- A valid driver's license, reliable transportation, and the ability to travel throughout East Knoxville and the Tri-Cities
- A high school diploma or equivalent; a bachelor's degree is preferred but not required
- Experience in commercial cleaning, facility management, route-based services, property services, subcontractor management, or multi-site operations is strongly preferred. However, we care most about your ability to lead clients, solve problems, grow revenue, and own outcomes.
Pay section: base salary $50k-$55k, uncapped commission, target first-year earnings $85k-$100k.
Schedule: field-based, normal business hours, flexibility for early mornings, evenings, weekends, etc.
Benefits list:
- $50,000-$55,000 guaranteed base salary (but that's pay; maybe duplicate; but benefits list includes that? Actually they repeated base salary in benefits; but we already have Pay. We'll include benefits as listed: Fuel reimbursement, Medical/Dental/Vision and supplemental benefits available after introductory period, PTO, 401K plan with company match, Team building activities.
We should not duplicate base salary in benefits; but the posting includes it under Benefits heading. We'll still include it? The instruction: preserve ALL substantive information. So we need to include that line as part of Benefits. But we already have Pay section with base salary; we could still include it in Benefits as duplicate but that's okay. However we might avoid duplication by noting it's already covered. But to preserve all info, we could include it in Benefits as well. It's not harmful.
Let's craft HTML.
We'll output:
About the role
Territory: East Knoxville to the Tri-Cities | Reports to: Director of Operations Compensation: $50,000-$55,000 base salary + uncapped performance commission Target first-year earnings: $85,000-$100,000 This is not a typical account-manager job. We are looking for a driven, commercially minded leader who wants to own results—not merely manage a list of clients. As a Client Operations & Growth Manager, you will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. You will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account. Your mission is clear: deliver an exceptional client experience, retain every account possible, grow the revenue in your book of business, and build the leadership skills required to advance into a Director of Operations role. This role is ideal for someone who is energized by accountability. Someone who sees a service failure as their problem to solve. Someone who enjoys being in the field, building relationships, improving teams, winning additional business, and being paid for measurable results. If you want a desk-only customer-service role or a position with narrow responsibilities, this is probably not the right opportunity. If you want real ownership, income upside, operational leadership experience, and a clear path to larger responsibility, we want to meet you.
Responsibilities
- You will be the primary business leader for an assigned portfolio of commercial accounts. Your results will directly influence client retention, revenue growth, service quality, and your earning potential.
- Build trusted relationships with client decision-makers and become their go-to resource for facility-service needs
- Own the client experience from onboarding through ongoing service delivery, issue resolution, retention, and account expansion
- Conduct regular site visits and quality-control inspections to ensure our services meet or exceed client expectations
- Anticipate issues before they become complaints, communicate proactively, and drive problems to resolution
- Lead and hold service partners, Independent Contractors, and Night Managers accountable for quality, responsiveness, staffing, coverage, and compliance
- Coordinate successful launches of new accounts, including staffing, schedules, supplies, access, client expectations, inspections, and follow-up
- Identify opportunities to expand services within existing accounts, including floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking-lot services, and other facility solutions
- Own the sales process for additional services within your portfolio: identify the need, create the solution, coordinate pricing, present the value, close the opportunity, and ensure excellent execution
- Maintain accurate CRM records, inspection results, follow-up actions, client history, and revenue opportunities
- Operate with the urgency, communication, and judgment expected of a future operational leader
- Client retention and renewal performance
- Client satisfaction and responsiveness
- Portfolio revenue growth
- Additional-service and Other Services revenue
- Quality-control results and service stability
- Timely resolution of client concerns
- Strong contractor and vendor performance
- Successful onboarding and stabilization of new accounts
- Consistent field activity, follow-through, and CRM discipline
- This is
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate like EEO etc. Not present. We need to preserve all substantive information. Let's extract sections: About the role: The role: The initial paragraphs describing role: "This is not a typical account-manager job...". Could be About the role. Responsibilities: The "What you will own" bullet list and maybe "How you will win" and "Field expectations". Could combine into Responsibilities. Requirements: The "Requirements" section with bullet list. Pay: compensation details. Schedule: field expectations details. Benefits: benefits list. We need to ensure we don't create sections with placeholder text. All have content. Let's craft HTML. Structure:
About the role
... prose ...
Then maybeResponsibilities
- ... ...
- .
Pay as
- .
What you will own list:
- You will be the primary business leader for an assigned portfolio of commercial accounts. Your results will directly influence client retention, revenue growth, service quality, and your earning potential.
- Build trusted relationships with client decision-makers and become their go-to resource for facility-service needs
- Own the client experience from onboarding through ongoing service delivery, issue resolution, retention, and account expansion
- Conduct regular site visits and quality-control inspections to ensure our services meet or exceed client expectations
- Anticipate issues before they become complaints, communicate proactively, and drive problems to resolution
- Lead and hold service partners, Independent Contractors, and Night Managers accountable for quality, responsiveness, staffing, coverage, and compliance
- Coordinate successful launches of new accounts, including staffing, schedules, supplies, access, client expectations, inspections, and follow-up
- Identify opportunities to expand services within existing accounts, including floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking-lot services, and other facility solutions
- Own the sales process for additional services within your portfolio: identify the need, create the solution, coordinate pricing, present the value, close the opportunity, and ensure excellent execution
- Maintain accurate CRM records, inspection results, follow-up actions, client history, and revenue opportunities
- Operate with the urgency, communication, and judgment expected of a future operational leader
How you will win list (performance metrics):
- Client retention and renewal performance
- Client satisfaction and responsiveness
- Portfolio revenue growth
- Additional-service and Other Services revenue
- Quality-control results and service stability
- Timely resolution of client concerns
- Strong contractor and vendor performance
- Successful onboarding and stabilization of new accounts
- Consistent field activity, follow-through, and CRM discipline
Field expectations:
- This is a field-based leadership role. You will regularly visit commercial client facilities throughout East Knoxville and the Tri-Cities. Most work occurs during normal business hours. However, exceptional client service sometimes requires flexibility for early mornings, evenings, weekends, new-account launches, urgent service needs, and special projects.
We could combine these into Responsibilities.
Requirements list:
- At least 3 years of success in B2B account management, operations, territory management, facility services, outsourced services, property services, or another relationship-driven service business
- A demonstrated record of retaining clients, resolving high-stakes service issues, and growing revenue within existing accounts
- Strong commercial instincts and comfort discussing service performance, pricing, contracts, and growth opportunities with business decision-makers
- The ability to lead without direct authority by setting expectations, creating accountability, and following through with vendors, contractors, and internal teams
- Excellent organization, judgment, communication, and attention to detail
- A high level of urgency, professionalism, and personal ownership
- Comfort managing multiple priorities while remaining calm and decisive when service issues arise
- Proficiency with Microsoft Office and CRM systems
- A valid driver's license, reliable transportation, and the ability to travel throughout East Knoxville and the Tri-Cities
- A high school diploma or equivalent; a bachelor's degree is preferred but not required
- Experience in commercial cleaning, facility management, route-based services, property services, subcontractor management, or multi-site operations is strongly preferred. However, we care most about your ability to lead clients, solve problems, grow revenue, and own outcomes.
Pay section: base salary $50k-$55k, uncapped commission, target first-year earnings $85k-$100k.
Schedule: field-based, normal business hours, flexibility for early mornings, evenings, weekends, etc.
Benefits list:
- $50,000-$55,000 guaranteed base salary (but that's pay; maybe duplicate; but benefits list includes that? Actually they repeated base salary in benefits; but we already have Pay. We'll include benefits as listed: Fuel reimbursement, Medical/Dental/Vision and supplemental benefits available after introductory period, PTO, 401K plan with company match, Team building activities.
We should not duplicate base salary in benefits; but the posting includes it under Benefits heading. We'll still include it? The instruction: preserve ALL substantive information. So we need to include that line as part of Benefits. But we already have Pay section with base salary; we could still include it in Benefits as duplicate but that's okay. However we might avoid duplication by noting it's already covered. But to preserve all info, we could include it in Benefits as well. It's not harmful.
Let's craft HTML.
We'll output:
About the role
Territory: East Knoxville to the Tri-Cities | Reports to: Director of Operations Compensation: $50,000-$55,000 base salary + uncapped performance commission Target first-year earnings: $85,000-$100,000 This is not a typical account-manager job. We are looking for a driven, commercially minded leader who wants to own results—not merely manage a list of clients. As a Client Operations & Growth Manager, you will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. You will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account. Your mission is clear: deliver an exceptional client experience, retain every account possible, grow the revenue in your book of business, and build the leadership skills required to advance into a Director of Operations role. This role is ideal for someone who is energized by accountability. Someone who sees a service failure as their problem to solve. Someone who enjoys being in the field, building relationships, improving teams, winning additional business, and being paid for measurable results. If you want a desk-only customer-service role or a position with narrow responsibilities, this is probably not the right opportunity. If you want real ownership, income upside, operational leadership experience, and a clear path to larger responsibility, we want to meet you.
Responsibilities
- You will be the primary business leader for an assigned portfolio of commercial accounts. Your results will directly influence client retention, revenue growth, service quality, and your earning potential.
- Build trusted relationships with client decision-makers and become their go-to resource for facility-service needs
- Own the client experience from onboarding through ongoing service delivery, issue resolution, retention, and account expansion
- Conduct regular site visits and quality-control inspections to ensure our services meet or exceed client expectations
- Anticipate issues before they become complaints, communicate proactively, and drive problems to resolution
- Lead and hold service partners, Independent Contractors, and Night Managers accountable for quality, responsiveness, staffing, coverage, and compliance
- Coordinate successful launches of new accounts, including staffing, schedules, supplies, access, client expectations, inspections, and follow-up
- Identify opportunities to expand services within existing accounts, including floor care, carpet cleaning, window cleaning, pressure washing, landscaping, parking-lot services, and other facility solutions
- Own the sales process for additional services within your portfolio: identify the need, create the solution, coordinate pricing, present the value, close the opportunity, and ensure excellent execution
- Maintain accurate CRM records, inspection results, follow-up actions, client history, and revenue opportunities
- Operate with the urgency, communication, and judgment expected of a future operational leader
- Client retention and renewal performance
- Client satisfaction and responsiveness
- Portfolio revenue growth
- Additional-service and Other Services revenue
- Quality-control results and service stability
- Timely resolution of client concerns
- Strong contractor and vendor performance
- Successful onboarding and stabilization of new accounts
- Consistent field activity, follow-through, and CRM discipline
- This is
maybe with details. Schedule as
. Benefits as
- .
Let's extract prose for About the role: The first paragraph up to "This is not a typical account-manager job." Actually the posting starts with territory line etc. But we can include that as part of About the role? The territory line and reports to maybe metadata; we could fold into short p. But we can include in About the role.
Let's copy relevant text:
"Territory: East Knoxville to the Tri-Cities | Reports to: Director of Operations Compensation: $50,000-$55,000 base salary + uncapped performance commission Target first-year earnings: $85,000-$100,000 This is not a typical account-manager job. We are looking for a driven, commercially minded leader who wants to own results—not merely manage a list of clients. As a Client Operations & Growth Manager, you will take responsibility for a defined portfolio of commercial clients and run it like a business within our business. You will protect and grow recurring revenue, build trusted executive-level client relationships, solve operational problems quickly, lead service-provider performance, and uncover new revenue opportunities across each account. Your mission is clear: deliver an exceptional client experience, retain every account possible, grow the revenue in your book of business, and build the leadership skills required to advance into a Director of Operations role. This role is ideal for someone who is energized by accountability. Someone who sees a service failure as their problem to solve. Someone who enjoys being in the field, building relationships, improving teams, winning additional business, and being paid for measurable results. If you want a desk-only customer-service role or a position with narrow responsibilities, this is probably not the right opportunity. If you want real ownership, income upside, operational leadership experience, and a clear path to larger responsibility, we want to meet you."
We can keep that as About the role.
Responsibilities: "What you will own" bullet list plus maybe "How you will win" and "Field expectations". Let's list each bullet as