Client Operations Associate

About the role

The Client Operations Associate at Great Waters Financial executes essential account-related tasks with precision, ensuring smooth operations across financial processes. This role supports the client experience by managing paperwork, executing money movement and account maintenance activities, and owning client operational cases from start to finish.

Responsibilities

• Prepare account-related paperwork accurately and in accordance with firm and custodian requirements.
• Submit completed paperwork through the appropriate channels and confirm receipt and processing.
• Track paperwork status through completion and follow up on any items requiring correction or additional information.
• Execute client requests for money movement, including Roth conversions and distributions.
• Submit checks and process transfers between custodians.
• Process account maintenance updates, including address, beneficiary, and contact information changes.
• Ensure all money movement and account maintenance activity is completed accurately, within firm timelines, and in compliance with custodian requirements.
• Own and manage client operational cases from intake through resolution.
• Monitor open cases to ensure timely follow-through and proactive communication and collaboration with internal teams and external custodians.
• Maintain organized, accurate case records within the firm's systems.

Requirements

• Strong organizational skills with a high attention to detail.
• Ability to work independently, prioritize effectively, and meet deadlines.
• Basic understanding of financial services, account maintenance, and custodian processes.
• Comfort working across firm technology platforms, including Salesforce and custodian portals.

Qualifications

• Detail-oriented with a high level of accuracy.
• A self-starter with a strong sense of ownership and a desire to learn the business.
• Passionate about solving problems and supporting the delivery of an exceptional client experience.
• Able to juggle multiple priorities at once while meeting competing deadlines.
• Collaborative and comfortable working closely with others in a team environment.
• An effective communicator with the ability to partner internally across teams.

Benefits

• Medical, Dental, and Vision insurance.
• A 401(k) retirement plan with an employer matching schedule.
• Employer-provided Health Savings Account (HSA).
• Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.
• Long-Term Disability insurance.
• A free Estate Plan through Great Waters services.
• An annual wellness stipend to support physical and mental well-being.
• Vacation Time, Sick Time, and 10 paid company holidays.
• Eligibility for a discretionary annual bonus based on individual and company performance.

Pay

The salary range for this role is $50,000-$63,000 annually. This position is eligible for a discretionary annual bonus based on individual and organizational performance.