Client Operations Analyst (contract)

At BNY, our culture allows us to run our company better and enables you to grow and succeed. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary. Job Summary: This role supports the Retail Margin function within BNY Pershing, focused on ensuring firm and regulatory compliance across client brokerage accounts. The position plays a critical role in daily margin review activities, identifying risk and exposure, and supporting lending operations in a highly regulated environment. This is a 6-month contract role with conversion potential, based in Lake Mary, FL, operating in a hybrid model with 4 days onsite per week. Key Responsibilities: Retail Margin Review & Compliance: Review client accounts daily to ensure compliance with FINRA Rule 4210, Regulation T, SEC rules, and internal BNY Pershing policies.Risk Identification & Escalation: Identify margin deficiencies, risks, and exposures that require escalation, ensuring timely resolution and adherence to regulatory requirements.Operational & Lending Support: Support margin-related lending operations, product development initiatives, system automation efforts, and exception-based processing.Client & Stakeholder Support: Deliver high-quality customer service by collaborating with internal operational teams and providing daily support to BNY clients.Account Monitoring & Resolution: Validate margin calls, review borrowing activity, manage account permissions, and ensure required communications are completed to close open items.Reporting & Exception Handling: Review and interpret daily reports, investigate exceptions, and resolve outstanding items within established timeframes.Training & Process Adherence: Participate in extensive onboarding and training (including restricted system access during initial ramp-up) and follow documented procedures in a highly regulated environment. Qualifications: 1–3+ years of experience in brokerage or financial services operationsBasic understanding of brokerage concepts (equities vs. bonds, margin accounts, post-trade processing)Strong communication and relationship-building skillsProficiency with Microsoft Office toolsBachelor’s degree preferred Preferred Experience: Prior experience in Retail Margin or brokerage processingFamiliarity with Regulation T, FINRA Rule 4210, and margin-related terminologyCustomer service experience within a financial services environmentStrong attention to detail and ability to connect information across systemsAbility to learn complex processes and work effectively in an exception-driven workflow At BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom BNY LinkedIn Here’s a few of our recent awards: America’s Most Innovative Companies, Fortune, 2025 World’s Most Admired Companies, Fortune 2025 “Most Just Companies”, Just Capital and CNBC, 2025 Pay Rate Range 24 - 30 USD hourly Additional Notes Applications will be accepted on an ongoing basis. This posting is for a contract assignment with Tundra Technical Solutions to provide services to Bank of New York (BNY). Please note that this is not a full-time employment opportunity. Candidates selected for this role will be engaged as contractors for the specified duration of the project. For any inquiries regarding the terms of the contract or engagement, please contact Tundra Technical Solutions directly. Benefits Information Optional benefits offering include medical, dental, vision and retirement benefits via Tundra Technical Solutions.