Client Onboarding Specialist

About the role

As a Client Onboarding Specialist, you will support Global Banking by executing the client onboarding process for clients involved in capital markets and corporate financing transactions. This includes completing the required Know Your Customer (KYC), regulatory, and tax onboarding requirements, and working with clients and internal stakeholders to gather, review, and validate the necessary information. Your work ensures clients are fully onboarded into our platform ahead of deal execution, and that all AML and regulatory obligations are satisfied in a timely and compliant manner.

Responsibilities

• Owning the end-to-end request intake process – monitoring the shared inbox, triaging new onboarding requests, and conducting open-source research on clients and transactions to determine onboarding requirements
• Conducting initial outreach to client counsel and internal business stakeholders to gather required documentation and information
• Maintaining accurate and up-to-date client and transaction records in the case workflow tool to ensure full pipeline visibility and organized case tracking
• Cooking with client counsel and internal Global Banking deal teams throughout the onboarding lifecycle to obtain outstanding documentation and drive cases to completion
• Coordinating with client counsel and internal Global Banking deal teams throughout the onboarding lifecycle to obtain outstanding documentation and drive cases to completion
• Keeping cases current in the workflow tool as they progress, reflecting changes to deal timelines, outreach status, and case stage to support accurate reporting and team awareness
• Proactively communicating with deal teams to align on transaction scope or timeline changes, providing clear and timely onboarding progress updates
• Performing screening on clients and related parties, reviewing adverse media, and escalating matters to Financial Crime Prevention when required
• Preparing complete onboarding files, addressing feedback from the Quality Assurance team, and ensuring all documentation and data capture meet internal standards
• Acting as a single point of contact for the deal teams to ensure the client onboarding process is completed ahead of transaction timelines

Requirements

We are looking for someone with:

• A Bachelor’s degree, preferably in Finance, Business, Economics, or a related field
• Ideal 3 years of prior experience in KYC onboarding, client services, or financial services operations
• Strong interpersonal and communication skills with the ability to manage multiple stakeholder relationships
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• A client-centric mindset with strong attention to detail
• Ability to analyze documentation and problem-solve effectively
• A growth mindset toward technology adoption, including a willingness to actively explore and apply AI tools to improve the accuracy and efficiency of your work

Qualifications

Not specified

Skills

Not specified

Benefits

Not specified

Pay

The indicative gross base salary range as a full-time equivalent role: United States - North Carolina - Raleigh min USD 102500 - max USD 115000 /annum

Schedule

Full-Time