Client Onboarding Specialist
About Us
Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance. We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity. If you want your work to matter to families every single day, you’ll find purpose here.
Healthcare shouldn’t be something you worry about when taking care of your family. That’s why when you join Redirect Health, your healthcare costs nothing out of your paycheck—and the same is true for your spouse and children.
- No monthly premiums
- No deductibles
- No surprise medical bills
Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans. This isn’t a perk. It’s part of our mission.
Our Core Values
- We Do Our Best Work When We Obsess Over People: We are always helpful, friendly, and human.
- Own It to Completion: If we take something on, we see it through.
- Always Improve & Adapt: We learn quickly and adjust without ego.
- Always Start with “Yes, We Can Help You”: We lead with solutions and figure out the rest.
- Succeed as a Team: We win together through trust and collaboration.
- Detest Waste & Unnecessary Complexity: We remove friction so we can focus on what truly helps people.
If these values resonate with you, you’ll feel at home here.
About the Role
The New Client Onboarding Specialist ensures new clients are successfully onboarded to Redirect Health so they understand how our model works, feel confident from day one, and are set up for long-term success.
In this role, you will:
- Serve new clients, brokers, and internal Customer Success and care teams
- Be responsible for on-time, high-quality onboarding completion and strong initial client relationships
- Directly impact how smoothly clients transition into Redirect Health and how well employees and families adopt and use their healthcare benefits
This is a hands-on role for someone who enjoys:
- Project management, client communication, and problem-solving
- Taking ownership and following through
- Having their work make a real-world impact
Responsibilities
In this role, you will:
- Own: End-to-end onboarding projects for new clients, including timelines, tasks, communication, and completion
- Support: Clients and members by educating them on how Redirect Health works and how to navigate their benefits
- Collaborate with: Healthcare Consultants, AR Specialists, Brokers, Care Logistics, Claims, and Member Success teams
- Improve: Onboarding efficiency, enrollment outcomes, and the overall new client experience
- Advocate for: New clients and their employees by representing their needs and feedback across Redirect Health teams
Qualifications
A strong performer in this role is known for:
- Running onboarding projects that are on-time, organized, and clear
- Communicating proactively and building trust with clients and brokers
- Consistently delivering smooth transitions from onboarding to ongoing client success
How Success Is Measured
- On-time completion of onboarding projects
- Maximized employee and dependent enrollment during onboarding
- Client satisfaction among key client and broker stakeholders
- Member satisfaction, measured through NPS and issue resolution outcomes
Requirements
We’re looking for someone who:
- Brings relevant experience in customer service, professional services and/or customer onboarding (+5 years)
- Brings experience in account management or client success (+2 years)
- Communicates clearly and with empathy (strong verbal and written communication skills)
- Enjoys simplifying complex problems (proven analytical and project management skills)
- Works well across teams and roles (friendly, self-motivated team player who thrives on supporting others)
- Cares deeply about helping people (passion for healthcare and client service, self-starter with a results-oriented mindset)
- Healthcare experience, licensing, or certifications: Preferred (Health Insurance License preferred)
- Education: High School Diploma or GED required; BA/B.Sc. preferred
Benefits
What “Free Healthcare” Actually Means:
- No monthly premiums
- No cost to add your spouse or children
- No deductibles (we reimburse them)
- No out-of-pocket maximums
This benefit alone can save families tens of thousands of dollars.
- FREE healthcare for you and your entire family
- Dental & Vision insurance
- Paid time off & sick time
- 401(k) access
Pay
- Salary range: $50,000-$70,000 per year
- Bonus or incentive opportunities: Up to fifteen-thousand dollars per year