Client Onboarding Specialist
At HUB International, we believe the best workplaces do more than offer a job. They invest in their people, celebrate their communities, and build cultures where everyone belongs. We are proud to be that kind of company, recognized as one of America's Greatest Workplaces for Culture, Belonging, and Community, one of America's Most Patriotic Companies, and among the top 20 Best Finance Companies to Work For as rated by women. Our internship program also earned a fourth place ranking in Vault's 2026 Best Internships for Insurance. We help individuals, families, and businesses protect and plan for what matters most through a broad array of insurance, retirement, and wealth management products and services. HUB is one of the world's largest insurance brokerages, with over 540 locations and more than 20,000 professionals across North America.
About the role
We are seeking a detail-oriented operations professional to manage new client account review and approval as part of our client onboarding process. This role ensures all new account documentation is complete, accurate, and meets firm and regulatory standards before accounts are activated — serving as a key quality control function within the operations team.
Responsibilities
- Review new client account documentation for completeness and adherence to firm policies and regulatory requirements
- Serve as an authorized approver for new account onboarding
- Identify and resolve documentation deficiencies in coordination with advisors and client service staff
- Maintain accurate records in accordance with RIA recordkeeping standards
- Escalate issues to compliance as appropriate
- Support continuous improvement of onboarding workflows and documentation standards
Requirements
- 2+ years of experience in RIA or financial services operations
- Series 65 or Series 66 license strongly preferred
- Familiarity with investment advisory agreements, custodial account documentation, and suitability requirements
- High attention to detail with ability to manage volume while maintaining accuracy
- Strong communication skills for cross-functional coordination with advisors and compliance
Preferred Experience
- Prior experience in a new account review or onboarding approval capacity
- Experience with major custodial platforms (e.g., Schwab, Fidelity, LPL Financial)
- Familiarity with TAMPs (e.g., Envestnet, SEI, AssetMark, Orion Portfolio Solutions)
- Proficiency with Orion, Dispatch, and Microsoft Dynamics CRM
Benefits
- Medical, Dental, Vision, and Prescription Drug Coverage
- Health Plan Reimbursement Program
- Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
- 401(k) Savings Plan
- Life and Disability Plans
- Long-Term Care
- Employee Assistance Program (EAP)
- Comprehensive Wellness Program
- Identity Theft Protection, Group Legal, Accident, Critical Illness, and Pet Insurance
- Low-Cost Loan Program and Student Loan Resources
- Vacation, Holiday, Sick, and Personal Time Off
- Flexible Work Arrangements
- Dress for Your Day Policy
- Comprehensive Onboarding and Continuing Education
Pay
The expected salary range for this position is $35.89 an hour to $41.02 an hour and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level.
Bachelor's degree required. 2-5 years of relevant experience.