Client Onboarding Specialist

Allworth Financial is an independent investment financial advisory firm specializing in retirement planning, investment advising, and 401(k) management. Founded in Sacramento, California, in 1993, Allworth is a fee-based, employee-centric fiduciary advisory firm focused on client well-being and education. The firm is a multi-billion dollar Registered Investment Advisor with continued growth through acquisitions and organic expansion, recognized with awards such as the "Circle of Excellence" for employee and client satisfaction and named a Barron's Top 40 RIA in 2024.

About the role

The Onboarding Specialist supports the CRP Sales Team by managing all aspects of the new client onboarding process. This role serves as a key liaison between the sales team, new clients, and custodial partners, ensuring a superior onboarding experience. Responsibilities include coordinating onboarding documents, overseeing account funding, and maintaining expertise in program-specific rules to support the sales field and clients.

Responsibilities

• New referral client onboarding (50%):
  • Provide superior customer service and ongoing support to seamlessly onboard new referral clients
  • Prepare onboarding paperwork packets, including new account documents, for incoming clients
  • Ensure expedient delivery and timely completion of new account documents
  • Coordinate the opening and funding of investment accounts, including individual, organization retirement, and/or trust accounts
  • Enter all pertinent new client account information and onboarding notes in CRM
  • Adhere to best-in-class response and turnaround times throughout the new client onboarding process
• External & internal relationship management (30%):
  • Deliver an exceptional onboarding experience to all incoming referral clients
  • Build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in the onboarding process
  • Partner with sales representatives and advisor teams to achieve best-in-class service execution
  • Remove roadblocks for clients and focus on ease of doing business
  • Customize exceptional service to each incoming client and demonstrate ownership of their requests
• Sales Team support (20%):
  • Help build processes and system requirements to facilitate a seamless central client services experience for referral program clients
  • Support implementing enhancements and changes to CRM and other internal systems
  • Serve as the ultimate advocate and knowledge base for program priorities and initiatives

Requirements

• College degree in finance, business, or related field
• 3+ years of client service support, sales support, or related RIA/wealth management or financial services industry experience
• Specialization in SMAs (Separately Managed Accounts) & Alternatives required
• Working knowledge of Salesforce or a similar CRM is a plus
• Superior organizational skills and attention to detail
• Excellent verbal and written communication skills
• Independently motivated with the ability to work across multiple teams
• Well-suited for a fast-paced environment with shifting priorities and goals
• Strong ethics and integrity with a commitment to maintaining confidentiality
• Emotionally intelligent and a natural relationship builder
• Must be in good compliance standing with all rules, regulations, and policies

Benefits

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental insurance with MetLife
• Vision insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Exempt associates qualify for flexible paid time off policy
• Non-exempt associates receive 15 days of paid time off annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

Benefits are available to full-time associates who work more than 30 hours a week.