Client Onboarding Specialist

Allworth Financial’s CRP Sales Team promotes advice and product solutions to prospective clients referred by custodial partners. The Onboarding Specialist supports the Sales Team in all aspects of the new client onboarding process, serving as a key liaison between the team, new clients, and custodial partners to deliver a superior onboarding experience.

Responsibilities

• New referral client onboarding (50%):
  • Provide superior customer service and ongoing support to seamlessly onboard new referral clients
  • Prepare onboarding paperwork packets, including new account documents, for incoming clients
  • Ensure expedient delivery and timely completion of new account documents
  • Coordinate the opening and funding of investment accounts (individual, organization retirement, and/or trust accounts)
  • Enter all pertinent new client account information and onboarding notes in CRM
  • Adhere to best-in-class response and turnaround times throughout the new client onboarding process
• External & internal relationship management (30%):
  • Deliver an exceptional onboarding experience to all incoming referral clients
  • Actively build personal relationships with clients, advisors, sales reps, referral partners, and all external parties involved in the onboarding process
  • Partner with sales representatives and advisor teams to achieve best-in-class service execution
  • Remove roadblocks for clients and focus on ease of doing business
  • Customize exceptional service to each incoming client and demonstrate ownership of their requests
• Sales Team support (20%):
  • Help build processes and system requirements to facilitate a seamless central client services experience for referral program clients
  • Support implementing enhancements and changes to CRM and other internal systems
  • Serve as the ultimate advocate and knowledge base for program priorities and initiatives

Requirements

• College degree in finance, business, or related field
• 3+ years of client service support, sales support, or related RIA/wealth management or financial services industry experience
• Specialization in SMAs (Separately Managed Accounts) & Alternatives required
• Working knowledge of Salesforce or a similar CRM (preferred)
• Superior organizational skills and attention to detail
• Excellent verbal and written communication skills
• Independently motivated with the ability to work across multiple teams
• Well-suited for a fast-paced environment with shifting priorities and goals
• Strong ethics and integrity with a commitment to maintaining confidentiality
• Emotionally intelligent and a natural relationship builder
• Must be in good compliance standing with all rules, regulations, and policies

Benefits

• Medical: Blue Shield (PPOs and HDHP with HSA) plans and Kaiser (HMO) plans for California associates
• Dental: Insurance with MetLife
• Vision: Insurance with VSP
• Optional supplemental benefits
• Healthcare savings accounts with company contribution
• Flexible spending accounts
• Flexible working arrangements
• Generous 401K contributions
• Paid Time Off:
  • Exempt associates: Flexible paid time off policy
  • Non-exempt associates: 15 days annually during the first three years of employment
• 11 Paid Holidays
• Option to participate in Equity Purchase Program (Contract, intern, and part-time employees are not eligible)
• Future growth opportunities within the company

Benefits are available to full-time associates who work more than 30 hours a week. Allworth Financial strives to provide a collaborative, creative environment where each person feels encouraged to contribute to processes, decisions, planning, and culture.