Client Navigator - Level II

Duties & Responsibilities

• Supervises, plans, coordinates, monitors and trains staff.
• Troubleshoots concerns with clients, traffic flows and computers.
• Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting.
• Affords assistance in the development and distribution of informational materials.
• Maintains listings of events, meetings and workshops.
• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Maintains coverage of assigned work area at all times.
• Maintains client confidentiality.
• Maintains records.
• May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census.
• May review client information for accuracy.
• May collect, evaluate and prepare reports.
• May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.

Minimum Qualifications

• Bachelor’s Degree from an accredited college or university; and one (1) year of supervisory/administrative experience;
• High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience.

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retail Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.