Client Navigator - Level II
About NYC Health + Hospitals
NYC Health + Hospitals/Metropolitan is the community hospital of choice for residents of East Harlem, northern Manhattan, and neighboring communities. The hospital provides culturally-sensitive care in a welcoming and hospitable setting, emphasizing primary care medicine and utilizing the latest advances in medical science. Metropolitan delivers high quality health services with compassion, dignity, and respect to all, without exception. Since its founding in 1875, the hospital has been affiliated with New York Medical College, representing the oldest partnership between a hospital and a private medical school in the United States. Metropolitan is a part of the NYC Health + Hospitals, the largest municipal hospital and health care system in the country.
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Work Shifts
10:00 A.M – 6:00 P.M
Standard weekly hours: 35 hours
Duties & Responsibilities
- Supervises, plans, coordinates, monitors and trains staff.
- Troubleshoots concerns with clients, traffic flows and computers.
- Prepares reports, analyzes data and recommends changes to enhance client relations and flow of traffic within the health care setting.
- Affords assistance in the development and distribution of informational materials.
- Maintains listings of events, meetings and workshops.
- Greets clients and identifies services required to facilitate their flow throughout the health care setting.
- Directs clients to appropriate personnel or area.
- Maintains coverage of assigned work area at all times.
- Maintains client confidentiality.
- Maintains records.
- May be responsible for updating the Admission, Discharge and Transfer (ADT) Report and the Alpha-InHouse Census.
- May review client information for accuracy.
- May collect, evaluate and prepare reports.
- May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
Minimum Qualifications
- Bachelor’s Degree from an accredited college or university; and one (1) year of supervisory/administrative experience;
- High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization; and two (2) years of full-time customer service experience, including one (1) year of supervisory/administrative experience.
Benefits
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retail Savings and Pension Plans
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- Loan Forgiveness Programs for eligible employees
- College tuition discounts and professional development opportunities
- College Savings Program
- Union Benefits for eligible titles
- Multiple employee discounts programs
- Commuter Benefits Programs
How To Apply
If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.