Client Navigator - Level I

About NYC Health + Hospitals

Since 1875, South Brooklyn Health has established its reputation for clinical excellence and culturally competent care. It has designations as a Certified Percutaneous Coronary Intervention (PCI) Center, an Advanced Primary Stroke Center, an accredited Baby-Friendly Hospital, and a U.S. News & World Report high performing hospital. The hospital's staff is as diverse as the patients they serve. Interpreter services can be provided at any time of the day or night in over 130 languages.

NYC Health + Hospitals' mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Work Shifts

8:00 A.M – 4:00 P.M

Duties & Responsibilities

• Greets clients and identifies services required to facilitate their flow throughout the health care setting.
• Directs clients to appropriate personnel or area.
• Maintains a directory of interpreters, departments, local transportations and community services available at the health care setting.
• Maintains wheel chair availability at all times.
• Reports client concerns to the appropriate department. Relays information and messages to appropriate personnel.
• Maintains coverage of assigned work area at all times.
• Maintains client confidentiality.
• Maintains records.
• Distributes informational materials and surveys.
• May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the health care setting.
• May explain policies and procedures to clients.
• May retrieve information from computer system or staff.
• May file, type, use personnel computers, and answer phones.
• May escort clients.
• May provide interpreting services for clients with visual, auditory or limited English proficiency needs.

Minimum Qualifications

• A high school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization;
• One (1) year of full-time customer service experience.
• A bachelor’s degree from an accredited college or university may be substituted for one (1) year of experience. However, successful completion of NYC Health + Hospitals customer service training program within ninety (90) days of appointment is required.

Department Preferences

• Excellent customer service and communication skills
• Computer skills including Microsoft Office (word processing, spreadsheet and/or database software programs and applications)
• Able to physically assist patients and visitors with wayfinding and mobility support

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retail Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.