Client Navigator - Lvl I
Kings County Hospital Center has a rich legacy for its pioneering role in medicine. Today, with over 625 beds, our hospital remains on the cutting edge of technology and provides the most modern procedures with state-of-the-art equipment. Built in 1831 as a one-room infirmary for publicly supported care of the sick, Kings County Hospital Center continues to be a leading healthcare facility whose mission is to provide care to everyone regardless of their ability to pay. The hospital provides a wide range of health services, and specialties are offered in all fields of modern medicine. More than 200 clinics provide a wide array of ambulatory care services.
At NYC Health + Hospitals, our mission is to deliver high-quality healthcare services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Responsibilities
Under supervision, with some latitude for independent initiative and judgment, performs tasks related to inquiries by the general public and facilitates the flow of clients.
- Greets clients and identifies services required to facilitate their flow throughout the healthcare setting.
- Directs clients to appropriate personnel or area.
- Monitors the entrance and lobby to facilitate client flow throughout the healthcare setting.
- Provides clear and accurate answers to questions regarding services provided at the healthcare setting.
- Maintains a directory of interpreters, departments, local transportation, and community services available at the healthcare setting.
- Maintains wheelchair availability at all times.
- Reports client concerns to the appropriate department.
- Relays information and messages to appropriate personnel.
- Maintains coverage of assigned work area at all times.
- Maintains client confidentiality.
- Maintains records.
- Distributes informational materials and surveys.
- May distribute visitor passes and answer questions regarding patients’ status in accordance with policies and procedures established by the healthcare setting.
- May explain policies and procedures to clients.
- May retrieve information from computer system or staff.
- May file, type, use personnel computers, and answer phones.
- May escort clients.
- May provide interpreting services for clients with visual, auditory, or limited English proficiency needs.
Requirements
- High school diploma or its educational equivalent, approved by a State’s Department of Education or a recognized accrediting organization.
- One (1) year of full-time customer service experience.
- Bachelor’s Degree from an accredited college or university may be substituted for one (1) year of experience.
- Successful completion of NYC Health + Hospitals customer service training program within ninety (90) days of appointment is required.