Client/Member Triage Representative

About the role

At Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars, and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership, and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.

Responsibilities

• Handle outbound calls to our insureds during a storm event
• Provide exceptional first call resolution service to our agents and customers from our contact center
• Perform the appropriate analysis and research for resolution
• Offer administrative, training, coaching, and quality control support

Requirements

• Associate Degree or equivalent with three years of relevant experience
• Strong customer service skills, including solid verbal communication and business professional writing skills
• Previous Claims Experience
• Initiative and ability to work independently
• Strong computer skills to quickly learn our multiple systems

Qualifications

• Basic math skills
• Ability to learn basic knowledge of insurance products

Skills

• Excellent verbal communication skills
• Proficient in MS Office

Benefits

• Enhanced 401K with a match
• Low-cost health, dental, and vision benefits
• Life and disability insurance options
• Paid time off, including holidays and volunteer time
• Onsite wellness facility with fitness classes and programs
• Daycare center
• Cafeteria
• Hybrid work arrangement consideration for many positions

Pay

Details on pay are not specified in the job posting.

Schedule

During training, hours are 8am-4:30pm for the first approximately 10-12 weeks. After training, your schedule may vary based on business need - to be determined. Your assigned shift will be between 8am - 7pm Monday through Friday, including weekends, during storm season based on business need due to storm activity.

What We Offer You

• Enhanced 401K with a match
• Low-cost health, dental, and vision benefits
• Life and disability insurance options
• Paid time off, including holidays and volunteer time
• Onsite wellness facility with fitness classes and programs
• Daycare center
• Cafeteria
• Hybrid work arrangement consideration for many positions