Client Manager Regional Accounts -Group Benefits

About the Role

A Regional Client Manager on the Employee Benefits team provides exceptional support and customer service to assigned caseloads (Employer Groups of 100 to 499 lives) through daily guidance and education of their benefit products. This role involves managing new cases, renewal activity, and amendments, as well as collaborating with internal and external customers to ensure the best possible outcomes.

Responsibilities

• Manage new case, renewal activity, and amendments
• Identify and promote the sale of additional lines of coverage or plan improvements
• Promote new product offerings and enhanced product features
• Recommend plan changes as appropriate
• Facilitate the enrollment and re-enrollment process, including conducting enrollment meetings or attending benefit fairs as needed
• Highlight the advantages of doing business with The Standard in coordination with the assigned Sales Representative
• Cultivate meaningful, effective relationships with internal and external customers (Sales Representatives, Brokers, Producers, Employer Groups, Policyholders, and vendors)

Requirements

• High School Diploma (Bachelor’s degree preferred)
• 2+ years of experience working in the group benefits insurance space in client management
• Required professional licensure or certification: Life and Disability insurance license for all states within the office’s assigned territory

Schedule

This role is eligible for fully remote work, with occasional travel required for in-person meetings, team building, or conferences.

Benefits

• A rich benefits package including medical, dental, vision, and a 401(k) plan with matching company contributions
• Annual incentive bonus plan
• Generous paid time off: 11 holidays, 2 wellness days, and 8 volunteer hours annually (PTO increases with tenure)
• Paid parental leave and adoption/surrogacy assistance
• Employee giving program with double-matched donations to eligible nonprofits and schools
• Opportunities for career growth and advancement
• Supportive, responsive management approach

Pay

Salary Range: $66,000 - $111,750 base + incentive