Client Manager - PA

About the role

This role is responsible for managing a book of business and the business relationship as a strategic consultant for existing accounts directly or through intermediaries. The incumbent is responsible for renewing accounts and selling new products and services to existing accounts to ensure retention and growth of profitable business. This is a primarily remote-based role, however, will require onsite presence one day a week in Blue Bell, PA.

Responsibilities

• Review new products, services, capabilities, and technologies with clients to sell assigned product lines, renewals, and add-on sales to ensure retention, profitability, and growth of existing business.
• Manage relationships at senior levels with clients, consultants, and brokers/producers by creating valued business partnerships, demonstrating business acumen, and cultivating an active network.
• Develop appropriate sales solutions considering increased competition and the changing political environment.
• Develop, implement, and execute business plans and metrics for retaining and growing membership while enhancing profitability and cross-selling.
• Conduct routine service calls and function as the primary Group contact for strategic planning and consultation.
• Support customers during the implementation of sales contracts and throughout the relationship by advocating for escalated service issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.
• Complete and maintain sales projections, finalize rates and benefit adjustments, and prepare reports and documents for renewal and sales presentations.
• Participate in product development and prepare business programs (e.g., territory-specific action plans and strategy for closing sales) and long-term strategy for specific account needs.
• Lead internal partners (Clinical, Analytics, etc.) in delivering client strategy.
• Other duties as assigned or requested.

Requirements

• 2 years of Account/Client Management experience or other relevant experience.
• State-specific Producer Licenses for Life, Accident & Health are required or must be obtained within 45 days of hire.

Qualifications

• High School / GED (required).
• Bachelor's Degree in Business Administration, Business Management, or related field (preferred).

Skills

• Ability to speak publicly and extemporaneously on a variety of subjects.
• Presentation, communication, and negotiation skills.
• Organizational skills and the ability to meet deadlines.
• Creativity and innovation.
• Persistence & resilience.
• Problem-solving.
• Influence.

Travel

25% - 50% travel required.

Physical and Mental Demands

• Position Type: Office-based or Remote.
• Teaches/trains others regularly: Occasionally.
• Travel regularly from the office to various work sites or from site-to-site.
• Works primarily out-of-the-office selling products/services (sales employees): Regularly.
• Physical work site required: Yes.
• Lifting up to 10 pounds: Constantly.
• Lifting 10 to 25 pounds: Occasionally.
• Lifting 25 to 50 pounds: Never.

Pay

Pay Range Minimum: $64,000.00

Pay Range Maximum: $96,000.00

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.