Client Manager

About the role

The Client Manager serves as the primary contact for assigned clients, focusing on maintaining strong relationships, achieving revenue targets, and ensuring client satisfaction. They are responsible for client retention, revenue growth through product optimization, risk mitigation, and managing financial health to ensure timely payments.

Responsibilities

• Building and maintaining long-term client relationships to maximize engagement and value.
• Managing renewals, retention, and growth opportunities, including cross-sell and up-sell initiatives.
• Monitoring client performance, addressing issues, and ensuring high-quality service delivery.
• Leading business reviews and providing performance insights to demonstrate value.
• Supporting implementation, client reporting, and compliance activities.
• Collaborating across internal teams to meet client needs and ensure seamless service.

Requirements

• Bachelor’s degree in business or healthcare administration.
• 5+ years in healthcare client management, with experience in Payor and TPA sectors.
• Proficiency with Microsoft Tools, Salesforce, Jira, and Confluence.
• Strong negotiation, communication, and relationship-building skills.
• Ability to manage complex situations, influence stakeholders, and adapt in a fast-paced environment.
• Knowledge of regulatory impacts and technical software components.
• Willingness to travel up to 25%.