Client Manager

About the Role

The Client Manager serves as the primary contact for assigned clients, responsible for maintaining strong relationships, achieving revenue targets, and ensuring client satisfaction.

Responsibilities

• Manage client relationships to foster retention and growth, including renewals and upselling opportunities.
• Drive revenue growth through product optimization and understanding client needs.
• Ensure timely payments, compliance, and high-quality service delivery.
• Lead business reviews, monitor client health, and develop action plans to mitigate risks.
• Support implementation and coordinate with internal teams to meet client objectives.
• Provide performance reports and business insights, communicate product roadmaps, and manage client documentation.
• Collaborate with sales for cross-sell/up-sell initiatives and maintain adherence to privacy and security standards.

Requirements

• Bachelor's degree in business or healthcare administration.
• 5+ years of client management experience in healthcare, specifically in the Payor and TPA sectors.
• Proficiency with Microsoft tools, Salesforce, Jira, and Confluence.
• Strong negotiation, communication, and interpersonal skills.
• Ability to manage complex situations, analyze issues, and influence stakeholders at all levels.
• Detail-oriented, organized, and adaptable to a fast-paced environment.

Additional Details

• Travel up to 25%.
• Location flexibility with a hybrid approach.

Benefits

Competitive salary and benefits package.