Client Manager

Responsibilities

• Act as primary client interface: managing accounts, meeting with clients, reviewing results, ensuring client satisfaction with Teladoc
• Perform account review calls and face-to-face meetings to review value creation, reporting, additional training needs, project status, outstanding issues, and opportunities to integrate additional Teladoc services
• Cultivate and maintain positive relationships with clients
• Ensure clients experience prompt and professional issue resolution
• Manage internal and external stakeholders to maximize both retention and growth
• Develop strategies to align client goals with Teladoc plan goals
• Work with all functional areas to resolve client inquiries/problems/complaints in a timely manner
• Develop 12-month client communication plans to drive utilization
• Facilitate discussions to evaluate client satisfaction and performance against key metrics
• Evaluate, approve, and manage special projects/requests, including but not limited to, determining feasibility of request, resource utilization, and ownership of project completion
• Provide internal management information to assist in the updating of monthly forecasts and billing
• Use Salesforce database to log activities and sales opportunity management
• Develop client relationships to support clients use for reference, speaker, and media requests
• Maintain satisfied clients through consistent client support
• Direct renewal activities for assigned accounts
• Learn Teladoc product offerings and value propositions
• Expand product offering or population covered to meet yearly sales quota

Qualifications

• 3-5 Years in Healthcare Client Management and sales
• Deadline pressure (Fast paced work environment)
• Exceptional relationship building & problem-solving skills
• Excellent oral and written communication skills
• Excellent analysis and organization skills
• Proven sales record
• Understanding of data and key metrics for client success
• PC proficiency in MS Word, Excel, PowerPoint, Project, and Salesforce