Client Manager

About the role

The Client Manager builds effective relationships with entry- to mid-level client contacts, ensuring efficient coordination of projects from estimation to completion. This role partners with the broader project team to deliver projects on time and on budget, leveraging an understanding of the company's and the client's industry, business, and products to identify opportunities to sell additional solutions. This is a hybrid role based out of Baltimore with occasional travel required (about 20%).

Responsibilities

• Manage efficient, accurate, and timely coordination of assigned project activities to support profitability
• Support the Account Team in increasing revenue through selling additional products and services across the business portfolio
• Participate in developing innovative proposals to capture account growth and new business opportunities
• Ensure volume and revenue targets are met for each account
• Build new relationships and nurture existing relationships with internal and external clients
• Serve as the main day-to-day contact for clients, suppliers, external partners, and the Account team; provide timely responses to all inquiries
• Participate in meetings with existing clients and internal teams to identify new services/offerings; serve as Subject Matter Expert on processes, capacity, and timelines
• Ensure high quality standards in all client deliverables
• Coordinate client-specific projects throughout the lifecycle: estimate creation, project/sub-project selection, resource assignment, progress monitoring, and invoice generation
• Translate client requests and requirements into detailed, sometimes technical, instructions for project teams
• Partner with the client, Account Team, and project teams to resolve project issues
• Ensure accurate and timely invoices by maintaining correct project details and supporting evidence (change orders, rework) throughout the project lifecycle
• Initiate new data item requests via the Master Data Management (MDM) process to ensure accurate client, project, and financial details in the system
• Partner with Client Integration and the Account Team for smooth new-client transitions; attend pre-integration and planning meetings as needed
• Participate in cross-functional teams to develop or adapt processes, policies, and workflows for improved efficiency, accuracy, speed, and quality
• Provide solutions for business-related issues and generate specific plans that achieve objectives
• Manage and balance marketing budgets to maximize ROI and drive incremental sales
• Provide expertise on customer pricing and promotional planning
• Explore opportunities to grow the business with assigned clients
• Plan, direct, and coordinate activities of employee(s) to ensure goals are accomplished
• Mentor, coach, train, and develop team members
• Additional duties as assigned

Qualifications

• Bachelor's Degree in Sales, Marketing, or related field
• Advanced degree (MBA, Master's) preferred
• 6+ years previous account management experience in a Creative Design Agency, Market Research firm, or similar consulting environment (or equivalent combination of education and experience)
• Prior managerial/supervisory experience preferred
• High proficiency in MS Office Suite, Outlook, and Internet applications
• Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (conception to completion), and planning skills
• Strong verbal and written communication skills (including analysis, interpretation, and reasoning)
• Solid understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers, colleagues across the organization, and internal/external clients
• Ability to work well autonomously and within a team in a fast-paced, deadline-oriented environment
• Ability to work with and influence peers and senior management
• Self-motivated with critical attention to detail, deadlines, and reporting

Physical aspects / Work environment

• Regularly required to stand, walk, sit, talk, hear, and see
• Occasionally lift and/or move up to 10 pounds
• Reasonable accommodations may be made to enable individuals to perform essential functions

About Propelis

Propelis is a portfolio of global marketing services and technology companies with a combined legacy of 150+ years, 2,000+ clients, 9,000 employees, and operations across 30 countries. Propelis provides the scale and support of a global organization while preserving the unique culture and identity of each company in its portfolio. Marks is part of the Propelis Group — a consumer experience agency creating engaging moments across the entire brand spectrum, from brand design and packaging to content and consumer connections. A collaborative global network of 1,900+ team members across 25+ studios and 20+ countries, partnering with some of the world's most recognized brands to solve complex business challenges through design, strategy, and craft.

Pay

The U.S. pay range for this position is $59,000 – $69,000 USD annually. Actual compensation considers the successful candidate's location, experience, and other job-related factors.

Benefits

• Selection of health care plans with prescription drug coverage
• Dental plan
• Vision plan
• Basic and supplemental life insurance
• Flexible spending account for medical and dependent care expenses, or a health savings account based on plan selection
• Short- and long-term disability
• 401(k) Savings Plan