Client Manager

Greenberg Traurig (GT) is a global law firm with locations in 15 countries, offering competitive compensation, an excellent benefits package, and a collaborative environment. This role is based in either our Atlanta, Austin, Houston, Miami, or Philadelphia office, with a required in-office presence of four days a week.

About the Role

The Client Manager collaborates cross-functionally to implement best practices in strategic account management, coordinates delivery of value-add services across operational teams, helps expand firm-wide client relationships, and enables an exceptional client experience. This role serves as the hub for 3-5 client accounts, working closely with Shareholders and extended client service teams to support strategic execution and liaise with clients’ legal operations teams. Regular interaction with lawyers, attendance at firm and client meetings, and periodic travel to client locations are required. This position reports to the Director of Marketing.

Responsibilities

• Supports and advises Client Relationship Shareholder(s) in developing and implementing a client-centric relationship plan that pursues strategic priorities, identifies service opportunities, facilitates cross-selling, and fosters a trusted-advisor relationship.
• Builds a deep understanding of the client’s business, industry, and competitive environment to identify areas of opportunity and collaboration.
• Leads, executes, and manages regular communication, calls, and meetings with the GT client team, including reporting on key metrics, strategic actions, impact, and client satisfaction.
• Develops content and facilitates internal client account team meetings and communications.
• Ensures accurate and appropriate client relationship, experience, and contact information is maintained in firm systems.
• Develops relationships with clients’ legal operations, in-house lawyers, and other designated team members.
• Manages client-facing reporting on programs, including community engagement, continuing legal education, secondments, and ESG.
• Champions and coordinates Client Feedback; works with Client Relationship Shareholder(s) to address feedback received.
• Collaborates across Marketing to identify opportunities to enhance client experience through industry events and other programs.
• Coordinates with the billing team to ensure billing arrangements follow client’s Outside Counsel Guidelines, including rate sets and fixed fee billing processes.
• Works with the pricing team to provide detailed RFP pricing input, matter plans, and budgets, particularly for Alternative Fee Arrangements.
• Leads onboarding of new attorneys to the client team.
• Serves as a role model, exhibiting the highest professional standards for internal and external client service.
• Collaborates with other Client Relationship Managers and industry marketers in knowledge sharing and best practices development.

Requirements

• Bachelor’s degree from an accredited university required; Master’s degree (MBA, MA, MS, JD, or other relevant graduate degree) preferred.
• Minimum of eight years of relevant experience in marketing and business development at a law firm or other professional services firm, with proven experience supporting client relationships.

Skills & Competencies

• Client-first, service-oriented mindset.
• Self-starter with proactive problem-solving abilities.
• Ability to manage multiple competing projects, tasks, and deliverables while prioritizing based on client and shareholder needs.
• Strong organizational and project management skills.
• Proficient in budgeting, reporting, and application of financial metrics.
• Exceptional oral and written communication skills.
• Ability to foster connections among diverse clients and contacts.
• Effective in a hybrid work environment.
• Strong business and commercial acumen.
• Ability to learn quickly, work independently, and meet tight deadlines.
• Deep understanding of the legal services industry.

Technology

• Advanced proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Experience with OneNote and Visio is a plus.
• High degree of comfort using and learning new software.

Benefits

GT offers competitive compensation and an excellent benefits package.